This position is within a division of the Desjardins Group called Collabria. Collabria Financial is a Canadian credit card issuer offering customized card programs for Canadian credit unions, serving their consumer and commercial members. Collabria is a payment solutions provider created expressly to help credit unions gain the benefits of increased operational control and improved member relationships. At its core, what sets Collabria apart is its foundation in partnership, collaboration, and responsiveness. As a fraud analyst, you help analyze, and develop mitigation processes for suspicious and fraudulent activities. You assist with compliance, internal controls, crisis management and the security of personal information and property. Through extensive data analysis, you will identify opportunities to apply remediation to high-risk areas and contribute to build a secure environment for Collabria’s cardholders. You will be tasked with performing diagnostics and provide professional risk-orientation to various initiatives. Making recommendations and develop subsequent implementation plans will also be required, along with elaborating and maintaining efficient fraud deterrence tools, methods, and processes. You are known to share ideas and solve problems using strong analytical skills, leveraging from your extensive knowledge of Collabria’s underlying authorisation processes, and have the ability to manage your work in a face pace, complex and dynamic environment. Your interaction with colleagues, providers and other stakeholders are exemplary. More specifically, you will be required to: Develop, implement, and maintain strategies to remedy fraud losses Conduct periodic fraud control assessments to identify deficiencies while proposing enhancements to maintain their optimal efficiency Contribute to the reporting of fraud-related metrics to management Collaborate with key stakeholders to identify the Fraud Risk Assessment scope, approach, and methodology Play an instrumental role with the deployment of systems and technology that support the Fraud Management efforts Maintain strong collaborative relationships with internal and external partners, such as law enforcement, Co-op, Credit Unions, and Desjardins Establish and maintain fraud-related policies and procedures to ensure compliance with policies and regulations Remain current with industry developments and emerging fraud trends to continuously improve fraud detection processes What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. #LI-Hybrid What you bring to the table Bachelor’s degree in criminal justice, finance, computer science or in a related field A minimum of two years of relevant experience, including in fraud detection and prevention Advance knowledge of Excel and technology savvy. Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required for positions in Quebec Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Business insight, Complexity Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Risk management (FG) Unposting Date 2025-12-3 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
