Department
Service Programs
Reports to
Program Delivery Manager
Job type
12 month contract, Remote working only
Posting period
2025-12-18
Important Note:
Must be available Monday to Sunday. Shifts will range from 1–3 hours per day, totaling 10–15 hours per week. Typically, shifts include a morning and an evening session (for example, 30 minutes in the morning before 10:00 AM EST and 30 minutes in the evening before 10:00 PM EST).
The opportunity
Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.
We’re seeking a part-time, 12-month contract, fully remote team member to join our Service Programs team and help give more young people’s feelings a place to go. Reporting to the Program Delivery Manager, the successful candidate will help keep our Peer-to-Peer Community and Feel Out Loud Community Creator Space safe, welcoming, and engaging.
In this role, you’ll guide conversations, support youth who reach out, and help shape the future of this innovative service as it continues to grow. This work calls for courage, collaboration, innovation, resilience, and trust — the values that guide everything we do at Kids Help Phone.
If you’re excited about transforming e-mental health solutions for young people, we invite you to explore this opportunity today!
The responsibilities
- Monitor incoming posts on the Peer-to-Peer platform for safety concerns, providing supportive feedback to young people and helping maintain a safe, welcoming community.
- Respond thoughtfully and promptly to youth in need.
- Identify high-risk or unique posts and escalate them to the Clinical team for review.
- Review and summarize platform conversations to help inform service development, design, and scaling decisions for the Service Programs team.
- Contribute to shaping online conversations by hosting discussions, posing questions, and engaging youth on relevant topics.
- Support peer-to-peer integration activities as assigned by the Program Delivery Manager.
- Assist in the expansion and engagement of the Peer-to-Peer platform, including giving input on and testing new features.
- Support external engagement and outreach initiatives as requested by the Program Delivery Manager.
- Conduct research and prepare written summaries, updates, and reports as assigned.
- Participate in departmental and team meetings for wellness check-ins, debriefs, and discussion of emerging trends.
- Work assigned shifts based on peak engagement times on the Peer-to-Peer forums.
- Contribute to additional Kids Help Phone projects as opportunities arise.
The qualifications
- Availability Monday to Sunday, including evenings, for approximately 1–3 hours per day (10–15 hours per week).
- Experience or interest in mental health content, health promotion, or the online/social media youth advocacy space.
- Comfort engaging young people in conversations related to mental health, wellness, and peer support.
- Ability to manage projects and meet tight deadlines in a fast-paced, resource-lean environment.
- Strong professionalism, discretion, and commitment to youth safety.
- Proficiency with Microsoft Office.
- Strong written communication skills; responsive, reliable, and detail-oriented.
- Enthusiasm for innovation, online community spaces, and exploring new ideas to continually improve services for youth.
- Proven ability to work independently and take accountability for tasks.
- Ability to collaborate effectively in a remote team environment.
Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!
The application process
To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.
About KHP, Canada’s Unlock The Hope Youth Charity
KHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit KidsHelpPhone.ca [https://kidshelpphone.ca/].
Inclusion, Diversity, Equity and Accessibility (IDEA)
KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.
We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.
As such, we welcome applicants from equity-deserving communities (e.g.ndigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.
To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan [https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/].
Accommodations
KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.
Candidate verification
The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.
Privacy
KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy [https://kidshelpphone.ca/privacy-policy/] or contact us using our general form [https://kidshelpphone.ca/get-involved/contact-us/].
Message to agencies
KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired
