Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of
our homes. We deliver innovative solutions to hundreds of thousands of
businesses [https://customers.twilio.com/]and empower millions of developers
worldwide to craft personalized customer experiences.
Our dedication to remote-first work
[https://www.twilio.com/en-us/blog/open-work], and strong culture of connection
and global inclusion means that no matter your location, you’re part of a
vibrant team with diverse experiences making a global impact each day. As we
continue to revolutionize how the world interacts, we’re acquiring new skills
and experiences that make work feel truly rewarding. Your career at Twilio is in
your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair
and transparent hiring process. Our hiring process is never completely
automated, and uses AI in conjunction with our recruiting professionals.
SEE YOURSELF AT TWILIO
Join the team as our next Deal Desk Analyst
ABOUT THE JOB
We are actively recruiting for this role to fill an existing vacancy. Twilio is
looking for a curious, action-oriented Analyst for the Deal Desk Team who lives
the Twilio Magic [https://www.twilio.com/company/values] to support our NAMER
Go-to-Market motion. This is an exciting role for the individual to gain and
expand their broad spectrum of cross functional interactions and contribute to
non-standard commercial agreements or Order Forms (OF). This role will work to
appropriately structure the deal to be a ‘Win-Win’ for both the customers and
Twilio! You will be passionate, dedicated and have the ability to understand
complex problems while providing explanations and solutions which are sound and
clearly communicated.
RESPONSIBILITIES:
- Establish trusted working relationships with Deal Desk team members,
Commercial Legal, Billing Operations, Commercial Finance, and Sales.
- Ensure forward deal momentum while providing excellent customer service to
our Sales partners, as well as troubleshoot, escalate, and resolve issues
with deal velocity especially during month and quarter end.
- Utilize spreadsheets for in-depth data analysis to support deal structuring &
pricing decisions for our most strategic customers.
- Help educate, guide, and ensure that the Sales and GTM Operations Team
follows the proper internal contracting policies and processes.
- Provide end-to-end quote to signature support for AEs, including: CPQ quote
building, pricing and order form approvals assistance, OF creation, Docusign
execution and opportunity closure.
- Under supervision of manager or senior team member, collaborate with sales to
create non-standard language requests for contracting (order form) in
compliance with corporate policies.
QUALIFICATIONS
Not all applicants will have skills that match a job description exactly. Twilio
values diverse experiences in other industries, and we encourage everyone who
meets the required qualifications to apply. While having “desired”
qualifications make for a strong candidate, we encourage applicants with
alternative experiences to also apply. If your career is just starting or hasn't
followed a traditional path, don't let that stop you from considering Twilio. We
are always looking for people who will bring something new to the table!
REQUIRED:
- A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal
Management, Sales Operations, Sales, Finance, or Business Operations
preferably in contracting, procurement, or billing operations. If no degree,
a minimum of 4 years relevant experience is required.
- A diligent, detail oriented skill set, able to work in a fast-paced
environment and juggle multiple responsibilities at one time, while remaining
extremely organized.
- Self-starter with a “can do” attitude who is comfortable asking questions
- Advanced Excel skills
- High integrity character that aligns with the Twilio Magic
[https://www.twilio.com/company/values]
DESIRED:
- Knowledge and/or experience using online sales and/or document management
tools such as Salesforce, Tableau, CLM, and JIRA.
LOCATION
This role will be remote and based in Ontario, British Columbia or Alberta,
Canada.
TRAVEL
We prioritize connection and opportunities to build relationships with our
customers and each other. For this role, approximately 5% travel is anticipated
to help you connect in-person in a meaningful way.
WHAT WE OFFER
There are many benefits to working at Twilio, including, in addition to
competitive pay, things like generous time-off, ample parental and wellness
leave, healthcare, a retirement savings program, and much more. Offerings vary
by location. Based on role, employees may also be eligible for additional
compensation and benefits, including but not limited to incentive programs,
commissions, equity grants, health and wellness benefits, retirement
contributions, and paid time off.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always
up for trying new things. That's why we seek out colleagues who embody our
values — something we call Twilio Magic [https://www.twilio.com/company/values].
Additionally, we empower employees to build positive change in their communities
[https://twilio.org/support-and-resources/impact-fund] by supporting their
volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be
the best version of yourself, apply now! If this role isn't what you're looking
for, please consider other open positions.
[https://www.twilio.com/company/jobs#open-positions]
Twilio is proud to be an equal opportunity employer. We do not discriminate
based upon race, religion, color, national origin, sex (including pregnancy,
childbirth, reproductive health decisions, or related medical conditions),
sexual orientation, gender identity, gender expression, age, status as a
protected veteran, status as an individual with a disability, genetic
information, political views or activity, or other applicable legally protected
characteristics. We also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law. Qualified applicants
with arrest or conviction records will be considered for employment in
accordance with the Los Angeles County Fair Chance Ordinance for Employers and
the California Fair Chance Act. Additionally, Twilio participates in the
E-Verify program in certain locations, as required by law.
