Responsibilities
Required to translate requirements into working, tested CRM applications in Agile delivery Methodology. This includes:
developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
developing detailed programming specifications, written user stories.
Design, develop, coding, configuration, and integration
Unit Testing and quality assurance
Deliver customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring they align with the business processes.
Determine how the Dynamics CRM system will integrate with other systems and applications within the organization's technology landscape.
Establish security measures to protect sensitive data and ensure proper access control within the CRM system.
Optimize the performance of the Dynamics CRM system to ensure smooth operation and responsiveness.
Ongoing Support: lead post-live support, analysis and resolution of issues or questions;.
Obtain acceptance and approval by the Cluster and the project team for all assigned deliverables
Work closely with project team(e.g. business analysts, tech lead, QA, business) during the development lifecycle to document, verify and confirm requirements, design solution, defect analysis and so on;
Obtain Client or Cluster tech lead approval for solution design, and all code drop/code release changes for assigned components;
Provide a defect free code drop/code release according to the Cluster’s development standards for the assigned application components;
Problem solving to identity root causes and identify options/solutions to fulfill/implement complex data/system or application & integration requirements
Support application deployments, prepare code drop/code release deployment packages and integrate with DevOps pipelines, and co-ordinate code deployment into various environments (i.e. test, staging, and production) ; This includes, but not limit to answering questions from client staff, and providing direction proactively to avoid implementation issues
Actively participate all meetings, workshops, report status, and provide accurate estimates, solution options analysis & assessment, PoCs
Performance turning, defect/issue investigation, troubleshoots technical problems, and resolution, root cause analysis, impact assessment and options analysis; make recommendations to fix the problem, code and test the solution; technical assistance and collaborate with project team in all phases of the systems development lifecycle, as well as implementation, conversion and migrations
Other tasks as required by client to contribute the success delivery of the project
Complete work and achieve milestones within the assigned deadlines
Comply with the Ontario Government I&IT Directive, standards, operational policy, security procedures and practices, and other applicable Guidelines, Standards and Procedures
Skills:
Experience in programming and analysis; specialized CRM software package support at the specified experience level
A team player with a track record for meeting deadlines CRM Software Development Skills
Extensive Knowledge and hands on experience with designing, developing, implementing and maintaining large complex CRM MS Dynamics applications, workflow processes and dynamic forms, and integration technologies commonly used with Dynamics, such as DataVerse / Common Data Service (CDS), Data Entities, and APIs, PowerBI.
Experience with continuous integration/continuous deployment (CI/CD) processes around DevOps, data workflows.
Extensive knowledge and experience with specific CRM -MS Dynamics Case Management, SharePoint online, Azure Cloud SQL solutions, enterprise architecture methodologies, design standards and tool.
Experience with middleware and gateways , and experience with Ms Dynamics Case Management integration with other solutions, e.g. GIS.
Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
Possess a strong background in both solution design and the preparation of related architectural documentation, ensuring alignment with project objectives and standards.
Experience in structured methodologies for the development, design, implementation and maintenance of applications
Experience in design, code, test, debug and document applications
Experience in the use of object and/or third generation language development tools
Experience in one or more programming languages, Javascript.
Experience in application design, latest design patters, deployment and troubleshooting
Experience with relational and hierarchical database technologies
Experience in the use of information retrieval packages using query languages
Experience with one or more communications protocols
Experience in structured methodologies for the design, development, implementation and maintenance of applications
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
Expertise in specific tools for CRM software development
Desirable Skills
Knowledge and experience with programming Internet-ready applications
Knowledge and experience in rapid application development (RAD) methodologies
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
Ability to provide post-implementation support and resolve any post-implementation technical issues
Experience conducting design walkthrough sessions with project team
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Ability to provide user and system documentation as required
Knowledge transfer:
Documentation and facilitation of knowledge transfer artefacts and sessions
Knowledge transfer to client staff in a format specified by the Client to the designated Client staff
Requirements
Experience and Skill Set Requirements
MS Dynamics 365 Case/Customer Management experience: 60%
+7 years experience and knowledge with specific CRM software and anticipated future releases high availability solution design and implementation
+6 years of hands on experience with specific CRM -Microsoft Dynamics 365 Case/customer Management design, develop, configuration, customization and implementation.
+5 years hands on experience on Microsoft Dynamics 365 cloud olution customization, workflow processes and dynamic forms, DataVerse / Common Data Service (CDS), Data Entities, and APIs.
3+ years of experience in CRM-MS Dynamics 365 Case/customer Management applications analysis and architecture design in large enterprise environments
+5 years of hands on experience with Power Automation
+3 yeas experience with Dynamics 365 security, user profiles, auditing and implementation. Knowledge of security measures and access controls within the CRM system.
Extensive knowledge of Microsoft Dynamics 365 Customer/Case Management architecture, design standards, functionalities and capabilities, implementation, configuration, customization, and operation.
Extensive experience with CRM applications, Azure Cloud environments, database technologies, programming languages and communication protocols
Knowledge of performance considerations in different environments
MS PowerBI, Power APPs, SharePoint and integration experience: 30%
5+ years of experience with Microsoft Power Apps/Power Page.
5+ years of experience with Microsoft SharePoint.
3+ years of experience in PowerBI dashboard development, and integrate Dynamics with PowerBI
3+ years of experience with Experience with middleware and gateways , and experience with Ms Dynamics Case Management integration with other solutions using JavaScript, e.g. GIS technologies, specifically Esri ArcGIS Portal and/or ArcGIS Online. .
1+ years of experience using Azure DevOps repository, and Azure pipeline for Ms Dynamics 365 deployment/release to different environments.
Agile Delivery and General Skills -10%
Experience with agile methodology and Azure DevOps tools for life cycle management
Experience with the software development life cycle (SDLC) and Agile methodology
Excellent analytical, problem solving and decision-making skills
Excellent communication skills, both written and verbal
Excellent skills to collaborate with team and understanding requirement precisely
Excellent meeting facilitation skills to gather requirements
Experience reporting progress on deliverables to team, deliveries in strict timeline, and team players
Good research skills and quick learner
Must have:
+7 years experience and knowledge with specific CRM software and anticipated future releases high availability solution design and implementation
+6 years of hands on experience with specific CRM -Microsoft Dynamics 365 Case/customer Management design, develop, configuration, customization and implementation.
+5 years hands on experience on Microsoft Dynamics 365 cloud solution customization, workflow processes and dynamic forms, DataVerse / Common Data Service (CDS), Data Entities, and APIs.
3+ years of experience in CRM-MS Dynamics 365 Case/customer Management applications analysis and architecture design in large enterprise environments
+5 years of hands on experience with Power Automation
MS PowerBI, Power APPs, SharePoint and integration experience
