Drive the completion of Workload Onboarding. Deliver Proactive Resiliency & Security programs. Drive Operational Health Reviews Proactive Monitoring, coordinating with the Strategic Observability Team. Work with the customer to triage and address all recommendations across both Security and Reliability. Complete ongoing updates for workload reviews, and operational health reviews Coordinate across all work streams, and ensure all teams are delivering on offering outcomes. Define and execute a Workload-Specific Service Improvement Plan for each workload. Ensure the Workload Reviews pass peer review and meet the high-quality bar requirements. Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Ability to handle customer critical issues and work in difficult situations. Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers. Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others. Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive account management Inquisitive and open to challenge the status-quo when you believe change is beneficial.
