Temporary Customer Service Rep (IBEW)
(Temporary contract until August 2026)
Posting #2025-265
Location:
Guelph (Southgate), Hybrid
Department:
Customer Service Guelph
Number of Vacancies:
1
Hours per Week:
35
Rate of Pay:
$31.62/hr - $46.30/hr
Posting Open:
December 8, 2025
Posting Closed:
December 12, 2025
At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference.
Position Purpose:
There is a current requirement for a permanent position to work in the Customer Service department. The Customer Service Representative position would be for 35 hours per week and will report to the Supervisor, Billing and Customer Service
Responsibilities:
Professionally handling customer billing and general inquiries in a timely manner via the telephone, written correspondence or online:
Determining and resolving a wide range of billing issues consistent with Alectra (formerly Guelph Hydro) policies and procedures to the satisfaction of the customer, including high bill complaints.
Providing information about energy management and communications related to electrical industry issues.
Providing timely and professional service to our external and internal customers as follows:
Setting up of new services as required.
Processing pre-authorized payment and budget billing applications and handling related customer concerns.
Processing customer moving orders, security deposits, adjustments and updating billing information.
Performing office duties relating to final bill processing, water meter installation forms, turn-off work orders, etc. Attend Water Services meetings, act as liaison between Water Services and Alectra (formerly Guelph Hydro), process water based rebates, as required.
Performing incoming and outgoing mail processes, preparing invoices for accounting department, operating the mail insertion machine including replenishing necessary stock.
Responding to customer information enquiries relating to the Company.
Other duties, as assigned.
Qualifications, Knowledge, Skills and Competencies:
Secondary School Graduation Diploma.
Experience in an electrical utility and/or related business to understand current customer industry issues and trends – experience should include serving the public, handling cash and using computer terminals.
Knowledge of PC software, including Windows Operating System, Outlook, Excel spreadsheets, Word, and demonstrated accuracy in data input.
Knowledge of social media.
Demonstrated effective communication skills, both verbal and written.
Interpersonal and customer relations skills to professionally and effectively meet and deal with customer questions and concerns at the counter and over the telephone.
Demonstrated initiative, good judgment and organizational skills with the proven ability to take responsibility and work on a team.
Demonstrated company values, in particular respect in the workplace, ethics and working safely.
Who we are
As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:
Safety: Stay aware, prevent risks and protect each other.
Respect: Value everyone, act honestly and foster inclusion.
Customer Focus:Be reliable, anticipate needs and deliver exceptional solutions with care.
Excellence:Elevate performance, embrace diversity and deliver quality through collaboration.
Innovation:Drive growth by embracing change, creativity and continuous improvement.
Here’s why Alectra might be your ideal workplace:
We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.
We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.
We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:
Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.
Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.
At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.
Ready to Apply?
If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.
*First consideration will be given to permanent employees in the IBEW bargaining unit.
**As per the Collective Agreement, any permanent new hire in their bargaining unit must remain in their current position for at least twelve (12) months prior to commencing a new position.
At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process due to a disability, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.
Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.
Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.
Use of Artificial Intelligence (AI) in Recruitment
At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.
