The Role
We are seeking a Warranty & Seasonal Coordinator for Akash Homes, based in Edmonton.
The Opportunity
As a Warranty Coordinator at Akash Homes, you will act as the central point of contact for all warranty and seasonal service inquiries. You’ll work closely with homeowners, trades, and internal departments to ensure efficient scheduling, communication, and documentation of service work. Your role is essential in maintaining trust and satisfaction with our customers long after they’ve moved in.
Top 3 Priorities in the First 6 Months
Become proficient in managing homeowner inquiries and coordinating service appointments using Microsoft Outlook and internal systems.
Learn and maintain accurate records in Quality Builder, ensuring all warranty actions are properly tracked and documented.
Effectively triage homeowner concerns to determine appropriate responses and escalate recurring issues for resolution.
What You’ll Work On
Managing all customer communications related to warranty and seasonal concerns, ensuring timely, professional, and solutions-oriented responses.
Coordinating and scheduling 3- and 11-month inspections, trade service appointments, and internal field support using Microsoft Outlook and internal systems.
Review and update seasonal tracking items
Customer response to be acknowledge within 24-hour rule
Creating and issuing work orders, communicating with trade partners, and following up to ensure timely resolution of outstanding items.
Maintaining up-to-date records, ensuring all warranty actions are properly tracked and documented.
Supporting warranty technicians with calendar management and logistical planning.
Triaging homeowner concerns to determine the appropriate response, trade, or internal action.
Collaborating with internal departments such as estimating to advise on chargebacks or warranty cost implications.
Providing homeowners with relevant documentation and managing the electronic filing of all related service items.
What You’ll Bring
General knowledge of construction is mandatory.
Ideally 1 year of administrative (office or field) preferably in a fast-paced environment.
Familiarity with Alberta New Home Warranty policies and relevant building/safety codes is an asset.
Excellent communication and interpersonal skills — you thrive on building trust with both homeowners and trade partners.
Exceptional organizational skills with a sharp eye for detail.
Ability to manage competing priorities with professionalism and calm under pressure.
Proficiency in Microsoft Office, CRM and an aptitude for learning new systems.
What You Will Find Here
Some highlights of our total compensation at Akash Homes are:
Competitive Salary
Extended health care benefits (including dental and vision)
Matching RRSP program
Continuing Education Support
As Akash Homes continues to scale, we are committed to investing in a compensation and benefits package that supports our employees’ success and well-being.
Our Team Says It Best:
Above all, we cherish our culture at Akash Homes. Here’s what some of our team members say about working here:
"‘That's not my job’ - doesn't exist here."
"We're supportive and we work really hard. We're kind of like a scrappy startup."
"There is always going to be trial and error in everything we do, and we’ll succeed by working through it all together.
IDEA (Inclusion, Diversity, Equity & Accessibility) at Akash Homes
We are dedicated to inclusion, diversity, equity, and accessibility. We take pride in building an environment where our teams feel valued, included, and empowered to do their best work. We believe that different perspectives, backgrounds, and experiences create stronger teams and drive innovation.
We are an equal-opportunity employer and encourage candidates from all backgrounds to apply.
Akash Homes provides accessibility accommodations throughout the recruitment process. If you require any accommodation, let us know, and we will work with you to meet your needs.
Thank you to all who apply. Only those considered for an interview will be contacted.
