Job Description: Account Director, Partnerships RewardOps - Jonas Software ( https://www.rewardops.com/) Remote in Toronto, GTA Area Compensation & Role Details: Salary Range: The range for this role is between $100,000 - $120,000 CAD plus bonus, depending on experience and qualifications Role Type: New Role AI Disclosure: AI is not used to screen, assess, or select applicants for this role Job Responsibilities: Develop relationships with senior client management, becoming a trusted advisor, providing input on rewards program strategy, and deployment of RewardOps capabilities. Focus on retaining existing business through relationship expertise, excellence in delivery, and strategic thinking. With team members, manage a client relationship cadence with all client stakeholders to support operational delivery, developing and reaching strategic goals while performing to agreed standards. Oversee the generation of insights from RewardOps data and turn into actionable initiatives for clients Take part in new client sales and onboarding activities, responsible for the smooth transfer into production. Identify new major growth opportunities with current clients. Interface with internal stakeholders, driving collaboration to ensure the voice of the client is heard throughout the product management lifecycle. Track client priorities and issues as they are developed and work internally to remove potential roadblocks that may occur. Continuously maintain a significant product understanding including, focusing on functional capability, marketplace offerings and future roadmap. Working with the Marketplace & Support Teams to troubleshoot escalated customer service requests, summarize the issue and manage internal stakeholders to resolve Anticipating, understanding, and communicating emerging market trends and technologies that will enhance our solutions and offerings. Job Qualifications: University degree, preferably in Business or 7+ years of client services experience coupled with loyalty knowledge 5+ years of practical experience with an agency in SaaS platforms preferred Experience managing and mentoring of client service professionals. Ability to think strategically, a strong understanding of marketing, tactics and strategies. Well versed in delivering often-complex digital solutions and through your experience will be able to talk knowledgeably about them. Exceptional analytical, communication and presentation skills. Excellent and proven track record of building and sustaining strong client relationships and managing a range of projects to a successful conclusion for both client and agency. Ability to make quality decisions and ability to make decisions in a timely manner Collaboration with other Departments: Collaboration with all departments - Product, Development and Finance #LI-VL1 Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. A software company is a valuable asset, and there are many reasons to consider selling it to CORA Group. CORA Group is a leader in mergers and acquisitions, and they have a proven track record of success. In addition, CORA Group respects the autonomy of their acquired companies and allows them to maintain a decentralized model. This allows companies to retain their culture and values while benefiting from the resources of a larger organization.
