Work Location: Sherbrooke, Quebec, Canada Hours: 15 Line of Business: Personal &
Commercial Banking Pay Details: 22,00$/$22.00 - 27,21$/$27.21 CAD TD is
committed to providing fair and equitable compensation opportunities to all
colleagues. Growth opportunities and skill development are defining features of
the colleague experience at TD. Our compensation policies and practices have
been designed to allow colleagues to progress through the salary range over time
as they progress in their role. The base pay actually offered may vary based
upon the candidate's skills and experience, job-related knowledge, geographic
location, and other specific business and organizational needs. As a candidate,
you are encouraged to ask compensation related questions and have an open
dialogue with your recruiter who can provide you more specific details for this
role. Job Description: PRINCIPALES RESPONSABILITÉS CLIENT Créer une expérience
exceptionnelle à chaque interaction avec les clients et contribuer à
l’amélioration continue de l’expérience client globale de la succursale par
l’entremise du service à la clientèle et de conseils. Effectuer un vaste
éventail d’opérations financières (p. ex., dépôts, retraits, paiements de
factures et autres opérations) avec précision et efficacité. Aider à répondre
aux préoccupations des clients et escalader les problèmes, au besoin. Cibler les
besoins des clients et trouver des solutions à leurs problèmes; présenter une
gamme limitée de produits et de services aux clients. ACTIONNAIRE Contribuer à
l’atteinte des objectifs de l’entreprise en soutenant les objectifs de conseils.
Promouvoir les produits, les services, les conseils et les services bancaires.
Comprendre et appliquer les politiques et les procédures opérationnelles.
Contribuer à l’atteinte des objectifs de l’entreprise en matière d’excellence
opérationnelle. Appuyer l’utilisation précise et opportune des processus et
procédures d’affaires. Transmettre les opérations ou les activités non courantes
ou à haut risque à une instance supérieure, au besoin. Appuyer les occasions
d’améliorer les processus et y participer. Assurer le contrôle préalable
nécessaire pour garantir l’exactitude de toutes les opérations et activités des
clients. Connaître et respecter le Code de conduite de la TD. EMPLOYÉ / ÉQUIPE
Travailler en équipe, voir à son efficacité et contribuer à un environnement de
travail positif. Aider l’équipe en approfondissant continuellement ses
connaissances dans son propre domaine. Participer aux activités de gestion du
rendement et de perfectionnement personnels, y compris la formation croisée au
sein de sa propre équipe. Tenir les autres membres de l’équipe au courant de
tous les renseignements pertinents liés aux activités quotidiennes. Contribuer à
l’établissement d’un milieu juste, positif et équitable, soutenant un effectif
diversifié. Agir à titre d’ambassadeur de la marque pour son secteur ou son
unité fonctionnelle et pour la TD, tant à l’interne qu’à l’externe. ÉTENDUE ET
PORTÉE Posséder d’excellentes compétences en service à la clientèle pour
effectuer une variété d’activités de routine et d’opérations de clients à
multiples étapes dont l’incidence financière est généralement limitée. Bien
connaître la gamme de produits de base des secteurs pris en charge. Évaluer les
solutions et faire des recommandations aux clients selon les options établies.
Comprendre ses responsabilités et les responsabilités des autres membres de
l’équipe du service à la clientèle ou de la prestation de conseils ainsi que le
rôle de l’équipe au sein de l’entreprise. Cerner et évaluer les problèmes des
clients dans des situations simples au moyen de procédures standard et signaler
les problèmes non courants à l’interne; traiter les demandes courantes
nécessitant une discrétion minimale. Avoir une incidence sur les résultats de
l’équipe en fournissant des services ou des renseignements de qualité aux
clients. Suivre les procédures et les pratiques normalisées de prestation de
conseils et de service à la clientèle; proposer des améliorations de processus
dans son secteur. Mettre à profit ses aptitudes en communication pour
transmettre ou clarifier calmement les renseignements sur les produits ou les
processus et s’assurer que les détails sous-jacents sont compris. Posséder des
connaissances et des compétences pratiques, acquises dans le cadre de formations
officielles ou d’expérience professionnelle. Relever généralement d’un
directeur, Expérience client ou d’un directeur de succursale. EXPÉRIENCE ET
FORMATION Diplôme d’études secondaires Au moins une année d’expérience
pertinente Diplôme d’études postsecondaires ou diplôme universitaire de premier
cycle (dans un domaine connexe), un atout Who We Are: TD is one of the world's
leading global financial institutions and is the fifth largest bank in North
America by branches/stores. Every day, we deliver legendary customer experiences
to over 27 million households and businesses in Canada, the United States and
around the world. More than 95,000 TD colleagues bring their skills, talent, and
creativity to the Bank, those we serve, and the economies we support. We are
guided by our vision to Be the Better Bank and our purpose to enrich the lives
of our customers, communities and colleagues. TD is deeply committed to being a
leader in customer experience, that is why we believe that all colleagues, no
matter where they work, are customer facing. As we build our business and
deliver on our strategy, we are innovating to enhance the customer experience
and build capabilities to shape the future of banking. Whether you’ve got years
of banking experience or are just starting your career in financial services, we
can help you realize your potential. Through regular leadership and development
conversations to mentorship and training programs, we’re here to support you
towards your goals. As an organization, we keep growing – and so will you. Our
Total Rewards Package Our Total Rewards package reflects the investments we make
in our colleagues to help them and their families achieve their financial,
physical, and mental well-being goals. Total Rewards at TD includes a base
salary, variable compensation, and several other key plans such as health and
well-being benefits, savings and retirement programs, paid time off, banking
benefits and discounts, career development, and reward and recognition programs.
Learn more Additional Information: We’re delighted that you’re considering
building a career with TD. Through regular development conversations, training
programs, and a competitive benefits plan, we’re committed to providing the
support our colleagues need to thrive both at work and at home. Please be
advised that this job opportunity is subject to provincial regulation for
employment purposes. It is imperative to acknowledge that each province or
territory within the jurisdiction of Canada may have its own set of regulations,
requirements. Colleague Development If you’re interested in a specific career
path or are looking to build certain skills, we want to help you succeed. You’ll
have regular career, development, and performance conversations with your
manager, as well as access to an online learning platform and a variety of
mentoring programs to help you unlock future opportunities. Whether you have a
passion for helping customers and want to expand your experience, or you want to
coach and inspire your colleagues, there are many different career paths within
our organization at TD – and we’re committed to helping you identify
opportunities that support your goals. Training & Onboarding We will provide
training and onboarding sessions to ensure that you’ve got everything you need
to succeed in your new role. Interview Process We’ll reach out to candidates of
interest to schedule an interview. We do our best to communicate outcomes to all
applicants by email or phone call. Accommodation Your accessibility is important
to us. Please let us know if you’d like accommodations (including accessible
meeting rooms, captioning for virtual interviews, etc.) to help us remove
barriers so that you can participate throughout the interview process. We look
forward to hearing from you! Language Requirement (Quebec only): Sans Objet US
Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values
At TD we’re guided by our purpose to enrich the lives of our customers,
communities and colleagues, and share a set of values that shape our culture and
guide our behavior. In exchange for how our colleagues show up to help TD
succeed, we are committed to delivering a colleague experience grounded in
Impact, Growth and a Culture of Care. No matter where you work across TD, we
empower you to make an impact at work and in your community, explore and grow
your career and be part of our caring and inclusive culture. Our Commitment to
Diversity, Equity, and Inclusion At TD, we’re committed to fostering an
environment where all colleagues are encouraged to bring their authentic selves
to work, experience equitable opportunities, and feel respected and supported.
We’re dedicated to building an inclusive workforce that reflects the diversity
of the customers and the communities in which we live and serve. Helping to Make
an Impact in Communities – TD Ready Commitment TD has a long-standing commitment
to help drive progress towards a more inclusive and sustainable future. That’s
why we launched the TD Ready Commitment in 2018, now a multi-year North American
initiative. Under the TD Ready Commitment, we are targeting a total of C$1
billion by 2030 in community giving across four key, interconnected drivers of
change: Financial Security, Vibrant Planet, Connected Communities, and Better
Health. It’s our goal to help support change, nurture progress, and contribute
to making the world a better, more inclusive place for our customers,
colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific
