The Learning Design & Development Specialist (Knowledge Management Author) is a content authoring (technical writing) role with a solid understanding of industry standards and writing principles to create instructional/procedural content. The role requires deep understanding of performance-based learning. A key competency is the ability to break down information in a systemic and consumable manner to support learning and on the job performance. Strong communication and diplomacy skills are required in the handling of potentially complex/sensitive information. Consulting with and influencing business stakeholders is a core responsibility. A strong focus on quality and timeliness of deliverables is imperative. Responsibilities: " Writes technical/procedural content to assist front line staff (contact center, branch) with job performance. " Adheres to defined Knowledge Management writing standards and instructional design best practices to optimize the end-user experience (accessibility, findability, usability, etc.). " Analyzes and sizes work effort for knowledge management requests . " Conducts quality reviews on procedural content to ensure adherence to writing and quality standards. " Meets productivity and quality goals. " Performs administrative knowledge management tasks (archiving, copies, mechanical revisions). " Identifies inconsistencies or discrepancies in knowledge content. " Assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. " Escalates, manages, and reports risk with expediency and transparency. " Consults with USPB requestors/stakeholders around work prioritization and quality. " Participates in the Learning (Instructional Design) process by conducting needs assessments; task analysis; and research of knowledge management components. " Works with subject matter experts to develop knowledge management solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience. Qualifications " 2-5 years experience of knowledge management and/or technical writing experience. " Experience with the content writing/authoring tools. " Knowledge of KMS systems (intake, authoring, workflow, governance, end-user experience, etc.) " Understanding knowledge management principles, theories, and best practices " Clear and concise written and verbal communication skills " Proficient in Microsoft Office with an emphasis on MS Excel " Self-motivated and detail oriented " Adult education in a financial services and/or corporate setting a plus Leadership Skills: " Ability to establish and/or build trust with teams, colleagues, and leaders " Effective written and oral communication skills " Ability to influence peers, direct manager, and specific business partners " Ability to network and partner with colleagues and business partners " Demonstrate adaptability; work well in ambiguous situations " Model personal development " Ability to work in a matrix organization " Work well in a team environment " Possess effective listening skills " Possess effective, solution-oriented problem-solving and negotiating skills " Ability to stay customer-focused " Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes Note that the Learning Design & Development Specialist may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to: " Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes. " Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners " Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success ------------------------------------------------------ Job Family Group: Human Resources ------------------------------------------------------ Job Family: Talent, Development, Learning & Engagement ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: $77,400.00 - $108,000.00 ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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