Manage workload, staffing, and priorities for a pod/squad of Analysts and Senior Associates. Provide coaching, QA reviews, and career development plans; conduct performance check-ins. Build and deliver training on US immigration processes, policy updates, and best practices. Maintain and evolve playbooks, templates, and knowledge bases. Experience: 6-8+ years in U.S. employment-based immigration with progressive responsibility; 2+ years leading or mentoring teams (formal people management preferred). Expertise: Deep working knowledge of high-volume NIV/IV processes including PERM and adjustment of status; strong drafting/review skills. Operations: Proven ability to manage SLAs, capacity planning, and complex, deadline-driven workflows. Communication: Executive-ready written and verbal communication; confident client facilitation. Technology: Proficiency with immigration case-management systems and reporting tools; comfort driving automation adoption. Education/credentials: Paralegal certificate or university degree a plus (JD not required). Nice to have: Process improvement (Lean/Six Sigma), people leadership in a professional services environment, experience supporting large enterprise programs. Implement standardized SOPs, checklists, and QA controls; ensure accuracy in your team's work. Participate in client meetings and present solutions with clarity and confidence. Uphold firm policies and code of conduct; ensure audit-ready documentation and DOL/USCIS compliance.
