Grow your career with one of Manitoba's Top Employers since 2014. At Access
Credit Union, we support a professional and innovative work environment with a
corporate culture that uniquely embraces empowerment, accountability, and trust.
We recognize and value each employee's contributions to our success, which is
why we offer competitive compensation, 100% company paid health benefits,
employer-matched pension plan, continuing education, and career advancement
opportunities within our credit union. At Access Credit Union, our values are
straightforward: Do good Be better Own it Move forward This position will work
Monday to Friday, 5 hours per day with up to full-time hours required for branch
coverage. The Member Service Representative (MSR) provides a high standard of
financial service to existing and potential members, processing transactions and
building relationships while promoting the products and services of the credit
union. Key Responsibilities & Accountabilities Member Services Process over the
counter financial services in an efficient and professional manner, referring
more complex issues to the appropriate person or department. Transactions may
include deposits, withdrawals, loans and utility payments, money orders, credit
card advances, calculation of foreign and domestic exchange and cheque cashing.
Balance transactions including ATM, night deposits and the cash drawer on a
daily basis. Resolve routine problems with member accounts and deposit
instruments referred by members and other branch staff. Adhere to security
procedures as they relate to the position including the safeguarding of cash,
negotiable items and the prevention of fraudulent transactions. Meet the
requirements for balancing, un-located outages, high-risk errors and daily work
audits within the designated timelines and targets. Proactively respond to
member inquiries in all mediums (in person, answering the branch phone, respond
to email). Understand and uses knowledge of member's financial situation to
effectively position the value of products and services. Maintain thorough
knowledge of and adhere to credit union policies and procedures on risk
management, confidentiality, security and fraud prevention. Relationship
Management Differentiate between credit union and competitor products and
services in terms of member needs. Using an advice-based approach, communicate
product and service information to secure sale of Access Credit Union’s products
and services. Utilize fact finding questions and techniques to overcome
business objections; ask for sale. Cross-sell all credit union products;
solicit new members; foster business development through service excellence and
product knowledge. Maintain up-to-date knowledge of all products and services
offered by the credit union and relevant policies and legislation by regularly
reviewing literature and attending update meetings. Team Work Maintain open
communication and cooperation with other staff to ensure a friendly and
efficient work environment Work collaboratively with other team members to
achieve organizational and department objectives. Actively participate in
meetings, planning and training initiatives, sharing information and ideas to
build organizational achievement and success. Business Development & Community
Relations Actively look for referral opportunities for both lending and wealth
teams Participate in and contribute to an entrepreneurial environment to seek
out new business and referral opportunities that support the branch and
organization goals. Pro-actively work to retain and expand existing member
relationships, while pursuing new sources of business. Differentiate between
credit union and competitor products and services in terms of member needs. Act
as an ambassador for the credit union by being visible in the community through
professional and personal involvement in various community groups and
activities. This list is not inclusive and other tasks and/or responsibilities
may be assigned by your supervisor. Essential Qualifications Grade 12 diploma or
equivalent Business Administration or other post-secondary education would be
considered an asset Minimum of 1-year previous experience in customer/member
service role Additional experience and/or development from the Member Services
Representative (MSR) position Demonstrated desire to serve others in a friendly
and professional manner Ability to identify and willingness to act upon sales
and service opportunities ·Strong interpersonal and communication skills, both
verbal and written Attention to detail with high degree of accuracy Ability to
work in fast-paced environment and perform well under pressure Ability to
prioritize using sound judgment to make timely and effective decisions
Knowledge of Access Credit Union’s products and services Ability to follow
standardized policies and procedures Basic knowledge of risk management within
the financial industry Proficient computer skills Employee Sub-Type Regular
Starting Salary $19.36 If you are interested in this position, apply today! At
Access Credit Union, we support a professional and innovative work environment
with a corporate culture that uniquely embraces empowerment, accountability, and
trust. We recognize and value each employee's contributions to our success,
which is why we offer competitive compensation, continuing education, and career
advancement opportunities within our credit union. Grow your career with one of
Manitoba's Top Employers since 2014! Access Credit Union Privacy Code:
https://www.accesscu.ca/en/privacy
