We are looking for a Product Trainer, reporting to the Director of Client Onboarding, to empower and educate financial institutions on our innovative software application. You’ll collaborate closely with customers, guiding them to effectively use and excel with our tools to meet their objectives. We seek enthusiastic team players who are constantly looking for ways to grow and enhance their skills. What You’ll Do: Lead Training Sessions: Schedule and deliver engaging online software training for banks and credit unions. Manage Timelines & Projects: Ensure deadlines are met while handling multiple training projects simultaneously. Be the Expert: Provide prompt, accurate responses to customer inquiries and tailor training plans to meet their needs. Stay Current: Keep up with product updates, financial regulations, and industry trends. Create & Maintain Resources: Develop internal documentation and training materials for ongoing use. Collaborate & Build Relationships: Work cross-functionally and seek opportunities to enhance customer satisfaction. What You'll Bring 3–5 years training on software applications or as a professional educator; banking industry experience required. Post-secondary in IT, Business, Adult Education, or equivalent combination of education and experience. Ability to confidently deliver training to groups online and in person. Strong, professional, and articulate communication abilities. Passion for learning, teaching, and mastering complex software; adaptable to changing business needs. Previous experience training B2B customers on software applications is an asset. This position will be located in St. John's or Toronto and offers the opportunity for a hybrid work environment (at least 3 days a week in-office), subject to change, providing flexibility and accessibility for qualified candidates. This role will close on Friday, December 19th at 11:59pm NST Kindly note that interviews and onboarding for this role are scheduled to begin in 2026. Come as You Are Nasdaq is an equal opportunity employer. We welcome people from all backgrounds and identities. If you need any accommodation during the hiring process, just let us know. Benefits & Rewards We offer a competitive, well-rounded rewards package that supports you and your family — inside and outside of work. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward. Join our Talent Community to stay in the loop on upcoming roles, events, and new opportunities across Nasdaq. Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details. We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It’s not just what we do—it’s how we do it, together. Want a deeper look into our culture? Explore our Culture Book. We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care. Join the Team Advancing Economic Progress for All.
