Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.
Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.
Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.Company: Forty Creek Distillery Ltd. operating as Campari Canada
Job Title: Customer Service Representative
Job Location: Grimsby, ON
Reports to: Customer Service & Logistics Manager
Organizational Layer (global, regional or local): Local
General Description of the Role
The Customer Service Representative is responsible for receiving and processing orders from Liquor Boards across Canada
Key Responsibilities and Activities
Given the nature of the Company’s business and the marketplace, the business and/or jobs will evolve and change over time. Accordingly, the Company may add to or remove from the duties and responsibilities set out below as circumstances change. Current duties and responsibilities of the Customer Service Representative include:
Customer Service
Confers with customers by telephone or e-mail to provide information about products or services, take or enter orders
Checks to ensure that appropriate changes are made to resolve customers' problems
Responds to customer requests relating to shipments/purchase orders and product-related documentation
Refers unresolved customer grievances to designated departments for further investigation
Contacts customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Coverage for CS & Logistics coordinator as required
Processes
Receives, processes, and tracks customer orders as required to ensure delivery in keeping with customer’s requirements
Liaise with relevant departments and customers on matters pertaining to adjustments to orders, shipments, stocks, loading status, production schedules, transfer pricing, and purchase order details
Arranges with carriers to pick up customer orders
Recommend improvements in processes, products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Helps develop and maintain KPI reporting
Administration
Develops and maintains relationships with shipping company representatives
Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Liaises with the Marketing and Sales department to coordinate and ensure accurate programming execution
Works with Global Business Services (GBS) to resolve customer payment issues
Other duties as assigned
Key Relationships
Internal:
Canadian Supply Chain Employees
Canadian Marketing Employees
Canadian Sales Employees
Canadian Finance Employees
Global Supply Chain Employees
Global Customer Service employees
External:
Liquor Control Boards
Logistic Carriers
Global Business Services (GBS)
Experience Required
2+ years of experience in Customer Service in a Business-to-Business environment
Previous experience working with Consumer-Packaged Goods/Alcoholic Beverage Industry preferred
Experience in Order Entry in SAP or similar ERP system
Education / Professional Qualifications
High School Diploma or GED Equivalent
Diploma/degree in a similar field is an asset
Bilingualism is considered an asset
Skills
Functional
Knowledge of Good Manufacturing Practices (GMP)
Clear and effective communication skills, both written and verbal
Ability to work independently and collaboratively within a team
Multitasking, problem-solving, and meeting expectations
Accurate and efficient data entry and maintenance
Strong organizational skills with attention to detail
Patience and excellent interpersonal skills for working with employees at all levels and departments, locally, regionally, and globally
Technical
Strong interpersonal skills
Exceptional attention to detail
Other
Proficiency in Microsoft Office Suite
Team-oriented mindset
Proactive, well-organized, and detail-oriented
Strong critical thinking and problem-solving abilities
Strong analytical skills, including quantitative analysis
Self-motivated with the ability to work independently and with minimal supervision
Commitment to company goals and values
Ability to prioritize tasks and balance them with sensitivity to time, resources, and budget
Customer service and relationship management skills
Our commitment to Diversity & Inclusion:
At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.
Campari Group believes that fair compensation and equal opportunities are crucial for employees’ well-being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.
Note to applicants:
Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.
Notice to third party agencies:
Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.
