Candidate Location: Egypt, Philippines
Full time- Remote
Overview
At Veem, our Customer Support team plays a critical role in helping businesses move money seamlessly around the world. As a member of the support team, you will serve as the first point of contact for customers, providing clear guidance, troubleshooting issues, and ensuring a smooth experience across our payment, wallet, and card products. This role requires strong communication skills, attention to detail, and a customer-first mindset. You’ll work closely with internal teams to resolve complex cases and help customers get the most out of Veem.
Responsibilities
Respond to customer inquiries via phone, email, and chat
Assist customers and resolve issues related to payments and transactions
Diagnose and troubleshoot technical problems
Troubleshoot payment issues
Escalate complex issues to the appropriate teams
Maintain detailed and accurate records of customer interactions
API knowledge and troubleshooting experience
Requirements
High school diploma or equivalent
Prior experience in a customer support or similar role
Excellent communication and problem-solving skills
Ability to multitask and work in a fast-paced environment
Familiarity with payment processing or fintech is a plus
Accountability and personal organization are essential
Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Operate with a results-oriented mindset
Start times may vary and will be set according to the needs of the business.
