What We Need
Corpay is currently looking to hire a contract Client Support and Fulfillment Coordinator within our Buyatab division. This position falls under our Prepaid line of business and is a remote position based in Vancouver, Canada. In this role, you will ensure the delivery of high-quality service to card partners and customers by providing ongoing support. You will work directly with our clients and buyers to ensure orders are fulfilled efficiently and on time, supporting the strategic growth of their programs. You will report directly to the Director and Manager of B2B and regularly collaborate with sales, marketing, brand partnerships, finance, and technology teams.
How We Work
As a Client Support and Fulfillment Coordinator, Corpay will set you up for success by providing:
Company-issued equipment with remote access
Formal, hands-on training as needed
Role Responsibilities
The responsibilities of the role will include:
Working directly with internal and external partners to provide account support, problem resolution, research, and analysis
Supporting account maintenance, order processing, user security, report generation, reconciliation, funding, and billing
Responding quickly to inbound emails and chat requests
Utilizing tools to track appointments and manage priorities
Processing customer requests with efficiency and minimal assistance
Training customers on functionality and identifying setup changes as needed
Identifying process issues and suggesting/implementing solutions
Mastering complex back-office processing and proactively interpreting, acting upon, and updating data
Acting as liaison across cross-functional teams
Collaborating with Finance and Tech teams on projects and initiatives
Reviewing and fulfilling large purchase orders, including activation, recording, reporting, and tracking
Improving the customer journey and streamlining the brand experience
Acting as an internal resource for associate questions and escalations
Completing special projects or assisting other departments as assigned
Qualifications & Skills
Associate or bachelor’s degree preferred
2–4 years of customer service experience in a related field
Must be located in Canada and willing to work Central Standard Time hours
Proficiency with Microsoft Office, especially Excel (pivot tables, lookup functions) and Word
Experience using CRM applications such as Jira, Salesforce or Service Cloud
Strong communication, interpersonal, analytical, and follow-up skills with attention to detail
Exceptional multitasking skills in a fast-paced environment
Entrepreneurial mindset with ability to streamline processes and work cross-functionally
Superior customer service skills with ability to resolve issues quickly and professionally
Benefits & Perks
Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
Optional company match RRSP program
Virtual fitness classes offered company-wide
Time-off including major holidays, vacation, sick, personal, & volunteer time
Discounted gym membership rate
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is CAD $50,000-$60,000.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: Canadian Human Rights Act – Grounds of Discrimination, Employment Equity Act (Canada) and BC Pay Transparency.
