Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.
We’re looking for a dedicated and detail-oriented Computer Technician to join our team and help support our north Vancouver Island clients. You’re a great candidate if you thrive on solving technical issues, enjoy working with clients, and take pride in providing efficient and effective support. You value doing what you say and have a proactive, can-do attitude. You’re not afraid of challenges and enjoy working as part of a close-knit team. At Daxtech, you’ll be supported in growing your skills and contributing to a dynamic, professional, and rewarding environment. If this sounds like you, Daxtech may be a great fit!
In this role you’ll find yourself doing these tasks:
Assist with the Triage Board to ensure new tickets are processed and assigned efficiently.
Answer client phone calls and emails as needed.
Install, upgrade, or remove hardware both onsite and on the bench.
Ensure the bench is clean and fully stocked.
Keep the recycling and system retirement area clean and organized.
Perform basic backup and antivirus (AV) management.
Conduct basic endpoint maintenance checks.
Set up new user profiles and computers.
Document processes and updates in tickets or Daxtech’s information repository.
Troubleshoot common client issues, such as:
Password resets.
Outlook/phone mailbox setup.
Local app and profile troubleshooting.
Slow computer reviews.
Junk filter configurations (whitelisting and releasing false positives).
Basic printer troubleshooting.
Provide onsite support to resolve issues, including:
New workstation deployments.
Connectivity issues.
Desk setups and cleanups.
Small network device installations.
Remote hands assistance for other technicians.
We Offer:
Competitive pay.
Full benefits (Medical, Dental, and Vision).
Minimum 3 weeks/year paid vacation after the first year.
Communications and vehicle allowance.
Education reimbursement.
Company events & social hours.
Free on-site parking at the Victoria Office
Must Have:
Professional experience and personal experience with computers and troubleshooting is necessary.
A strong understanding of basic troubleshooting and customer service skills.
A passion for problem-solving and a drive to grow professionally.
