You are as unique as your background, experience and point of view. Here, you’ll
be encouraged, empowered and challenged to be your best self. You'll work with
dynamic colleagues - experts in their fields - who are eager to share their
knowledge with you. Your leaders will inspire and help you reach your potential
and soar to new heights. Every day, you'll have new and exciting opportunities
to make life brighter for our Clients - who are at the heart of everything we
do. Discover how you can make a difference in the lives of individuals, families
and communities around the world. Job Description: The Dealer Operations Team
seeking a well rounded knowledge specialist to join our growing, fast paced, and
challenging environment and contribute to growing our Exchange Traded Funds
(ETF) support to Advisors and clients. As a Bilingual Exchanged Traded Fund
(ETF) Consultant you'll have a specialized role with a focus on back office
functionality of reconciliation and book keeping of ETFs with exposure to Liquid
Alternatives, Mutual and Segregated funds and more. Filling the role of a
knowledge specialist to support project and technological advances to better
serve our clients. What will you do? Working closely with our ETF Custodian and
internal teams to gain a deep knowledge of end-to-end transactions Reconciling
External and Internal transfers in kind Taking ownership to resolve complex
cases Collaborating with internal teams on testing and deploying system upgrades
and new technologies Facilitating on team training for ETF related processes
What do you need to succeed? Specialized knowledge of ETF reconciliation and
book keeping through Omnibus Trading Platform (OTP) and Univeris platforms
Excellent customer service skills with a focus on putting the client first
Strong problem-solving and decision-making abilities, with a willingness to
learn and apply new methods and tools Outstanding written and verbal
communication skills in English and French Self-motivated and self-directed,
with the ability to work independently and as part of a team Mathematical
aptitude and attention to detail Ability to work in a fast-paced environment
with a sense of urgency University/College diploma Understanding of Mutual,
Segregated, and Exchange Traded Funds Strong prioritization and time management
skills Enthusiasm for learning and adopting new technologies Interest in
understanding how the business works and applying detailed business information
to your work Ability to remain calm and focused despite disruptions or obstacles
Bilingualism (French, English, both oral and written) is required for the
frequent interactions with English and French-speaking colleagues or internal
partners across Canada and worldwide Please note that there will be grammatical
tests (French and English) Assets: Completion of Investment Funds in Canada
(IFIC) Operations, Canadian Securities Course (CSC), or Exchange Traded Funds
(ETF) courses mandatory Experience with systems such as Univeris, FundServ,
ATON/TMX, Customer Service Work Bench (CSW) What's in it for you? The
opportunity to move along a variety of career paths with amazing networking
potential Flexible Benefits from the day you join to meet the needs of you and
your family We’re committed to creating an inclusive and respectful environment.
Our goal is to make sure all our employees have the chance to live up to their
full potential We’re honoured to be recognized as a 2025 Best Workplaces in
Ontario by Great Place to Work® Canada We are thrilled to be recognized by
Excellence Canada with their top-level certification, the Canada Order of
Excellence for Mental Health at Work®, for prioritizing employee well-being,
fostering a positive work culture, and achieving excellence in mental health
*LI-MS The Base Pay range is for the primary location for which the job is
posted. It may vary depending on the work location of the successful candidate
or other factors. In addition to Base Pay, eligible Sun Life employees
participate in various incentive plans, payment under which is discretionary and
subject to individual and company performance. Certain sales focused roles have
sales incentive plans based on individual or group sales results. Diversity and
inclusion have always been at the core of our values at Sun Life. A diverse
workforce with wide perspectives and creative ideas benefits our Clients, the
communities where we operate and all of us as colleagues. We welcome
applications from qualified individuals from all backgrounds. Persons with
disabilities who need accommodation in the application process, or those needing
job postings in an alternative format, may e-mail a request to
thebrightside@sunlife.com. We are proud to be a hybrid organization that offers
our employees the choice and flexibility to work from both the office and
virtually based on the needs of the business, our Clients and you! Several work
options are available and can be discussed throughout the selection process
depending on the role requirements and individual needs. We may use artificial
intelligence to support candidate sourcing, screening, interview scheduling. We
thank all applicants for showing an interest in this position. Only those
selected for an interview will be contacted. Salary Range: 58,000/58 000 -
93,000/93 000 Job Category: Customer Service / Operations Posting End Date:
03/01/2026 Shine together At Sun Life, you can be your most brilliant self. Our
supportive, flexible, and inclusive work environment is one where you – and your
career – can thrive. Whatever your aspirations, collaborative leaders and
colleagues are ready to help you learn, grow, and succeed. Make life brighter
We’re a global company with a passion for people. Our purpose is to help Clients
achieve lifetime financial security and live healthier lives. As a team of
30,000 across 26 countries, our impact is far-reaching, and locally relevant
There’s power in numbers. As part of Sun Life’s growing team, you have an impact
on people in your community and around the world. Shape the future With an
optimistic eye on a brighter future, we drive to innovate. Be part of leading
change, push boundaries and try new ways of working. Use data to drive bold
actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving
transformation, sustainability and innovation for our Clients, employees,
partners, and communities. Join us. Together, we can make the future brighter.
Join a top employer for a brighter future. Visit Sun Life Careers
