Hiring Manager: Colin Renfrey
Talent Acquisition Advisor: Laura DeLuca
Job Code Level: FBP2
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AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
WHO WE ARE
OpenText is the leader in Enterprise Information Management (EIM). Our products enable the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises and in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our team members in over 120 locations around the world.
YOUR IMPACT
Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The successful candidate has a passion for delivering the best-in-class customer experience in accounts receivable and has the drive to learn from others on supporting the Cash Collection strategy. Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.
YOU ARE GREAT AT
Accountable for the timely collection of accounts in your portfolio; including ensuring accurate customer information is maintained.
Responsible for effectively resolving collection disputes in your portfolio.
Responsible to keep updated with changes in collection practices and processes.
Accurately evaluate the likelihood of collectability of disputed/contentious items before they hit 60 days past due to flag “at risk” accounts to your leader to resolve.
Partner with your peers to support collection activities in other portfolios as required to ensure cash flow targets and other A/R targets are met.
Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collection and A/R function.
WHAT YOU NEED TO SUCCEED
Education:
Enrolment in an accredited Credit and Collections program or equivalent work experience
Skills and Experience:
Minimum 3 years’ accounts receivable/collections experience, preferably global B2B.
Strong customer service mindset with the ability to solve it right the first time.
Good written and verbal communication and negotiation skills, specifically with internal and external customers.
Strong organization and time management skills, with demonstrated success managing multiple priorities.
Good working knowledge of ERP systems and Microsoft Office suite.
Self- starter with a continuous improvement mindset to support best in class process automation.
Strong collaborator understanding that you deliver as a team and, it is always best when you collaborate to find solutions to problems.
Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.
ONE LAST THING
OpenText is more than just a corporation—it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
