At House of Friendship, we believe in what we are doing. We get out of bed each
day to make a difference in our community; to walk with and to serve. We are not
happy with the status quo. We get energy from ongoing learning and growth. We
lead with passion and believe without a doubt that everyone deserves to belong
and thrive. We live and breathe our values of Compassion, Inclusion, Justice,
Dignity and Hope. And we have fun!
Sounds pretty great, doesn’t it? It is!
House of Friendship is a charitable social service agency serving thousands,
providing addiction treatment, food, housing, and community resources throughout
Waterloo Region. The Quality team stewards the data, evaluation, processes and
frameworks that support House of Friendship’s team members, leaders, and Board
of Directors to manage privacy and risk, ensure program reporting compliance,
maintain accreditation, and improve the quality of our services. The Data &
Insights Manager leads the organization’s program data and participant records
strategy and oversees the development of robust data systems, processes, and
reporting tools that enable evidence-informed decision-making. This role
supervises the Data Analyst and Data Coordinator and collaborates with the
Addictions, Community, and Housing program teams, ensuring alignment of data
practices with organizational priorities, compliance requirements, and quality
improvement goals. The Manager will champion data literacy and foster a culture
of continuous improvement by guiding teams in effective data use, reporting, and
evaluation. They will serve as the primary liaison for internal and external
interest-holders on program data governance, electronic health record system
administration, and insight generation.
This is a permanent, salaried, full-time (37.5 hours per week) position with
paid sick time, personal days, vacation time; group health benefits and defined
contribution pension plan. Schedule generally Monday to Friday, 8:30am to
4:30pm; with flexibility.
Key Responsibilities:
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Provide leadership and oversight for the Data Analyst and Data Coordinator,
including coaching, performance management, and professional development
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Responsible for ensuring a physically and psychologically healthy work
environment for all team members
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Develop and implement the organization’s program data management strategy
across Addictions, Community & Housing Services, ensuring alignment with
strategic priorities, funder requirements, and regulatory compliance
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Manage the design, implementation and continuous improvement of participant
record systems (primarily EMHware) used in all Addictions, Community &
Housing programs, ensuring functionality meets program and reporting needs,
and that privacy (PHIPA) and information security protections are in place
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Supports the Advanced Clinical Practice Leader to establish and maintain
practices, policies and procedures on client documentation standards and case
management within EMHware
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Lead the development of organizational program reporting processes and
dashboards for Board, leadership, funders, grantors and regulators
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Champion organizational and departmental change initiatives led by the
Quality Team; helping leaders, team members and people we support to
understand the change and engaging them in the process
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Drive initiatives to improve data quality, integrity, and accessibility
across all programs
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Collaborate with program leaders to identify data needs, support service
integration, and translate data into actionable insights for decision-making,
program evaluation and quality improvement, and team engagement
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Champion data literacy and evidence-informed practices by developing and
delivering training, resources, and knowledge products for staff and
leadership
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Manage relationships with external database vendors and system
administrators, negotiating service agreements and ensuring system
reliability
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Monitor emerging trends and best practices in data management and analytics
to inform organizational improvements
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Contribute to strategic planning and organizational projects as a member of
the Quality leadership team, and the organizational management team
Job Specific Knowledge/Skills:
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Demonstrated proficiency and expertise in data governance, privacy
legislation (PHIPA), and risk management in a social services or healthcare
context
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Strong leadership and team management skills, with experience supervising
data-focused roles
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Expert knowledge in the management and administration of health information
systems and electronic health records (EHRs); familiarity with EMHware is a
strong asset
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Proven ability to design and implement organizational reporting frameworks
and dashboards for diverse interest-holders
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Demonstrated ability to apply project management and change management
practices to drive the successful implementation of departmental and
organizational initiatives
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Advanced analytical and critical thinking skills, with experience in
translating complex data into actionable insights
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Proficient understanding of data visualization tools (e.g., Power BI) and
advanced Excel functionality, as needed to effectively supervise staff who
execute using these tools
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Excellent interpersonal, verbal, and written communication skills, including
the ability to present data to non-technical audiences
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Strong organizational and project management skills, with the ability to
manage multiple priorities
Education/Experience:
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University degree in a related field (e.g., Health Informatics, Public
Health, Statistics, Computer Science, Data Science)
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Minimum 5 years of experience in data management, analytics, or decision
support, with at least 2 years in a leadership or supervisory role
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Experience in healthcare or social services environments strongly preferred
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Demonstrated competency in qualitative and quantitative data analytics,
visualization, and reporting
Critical Skills:
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Commitment to understand and uphold the mission and values of House of
Friendship is expected
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Exemplary emotional intelligence, resilience, communication, conflict
management and problem-solving skills required
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Ability to work professionally as a team member with staff, participants and
community members
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Experience or strong interest in working with diverse populations including
people from various cultural backgrounds, income levels, and sensitivity to
their needs
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Experience with and commitment to using an anti-racism, anti-oppressive and
trauma informed approach to consultation, program design, evaluations of
processes and service delivery
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Must be dependable, professional, flexible, a team player, and have a
positive attitude
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Respectful, supportive and engaging approach to persons with physical and/or
cognitive disabilities, addictions, mental illness and other life challenges
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Excellent project, timeline and deadline management skills including skills
in logistics, planning and detailed record keeping
Compensation:
At House of Friendship, we know that our team members are the key to the success
of our organization and our ability to provide essential services to the
community. In support of our mission and in alignment with our values, House of
Friendship is committed to ensuring fair, market competitive, and rewarding
compensation practices for all of our team members. We aspire to support our
team members to create a great work environment where our team is able to
thrive, succeed, and have a positive work experience.
House of Friendship compensation practices including our pay grid, have been
developed using documented leading pay practices in the not-for-profit sector
including Pathways to Decent Work [https://theonn.ca/decent-work-pathways/]
(Ontario Nonprofit Network) and Ontario Living Wage Network
[https://www.ontariolivingwage.ca/]. We value the experience that new team
members bring to the organization and have a process in place to review previous
related experience for placement on our pay grid.
We value the work that you do with fair pay and benefits:
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Time off includes four (4) weeks of vacation, 5 personal days and sick
credits totaling approximately 12 days per year
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Full-time benefit plan including Extended Health Care (EHC), Dental, Group
Life, Accidental Death and Dismemberment (AD&D), Long Term Disability (LTD),
Flexible Spending Account and Employee & Family Assistance Program
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We believe strongly in supporting the mental health of our team members,
including providing access to the Employee and Family Assistance Program,
$2,000 for counselling services and our workplace Wellness and Psychological
Health and Safety programs
-
We help you save for the future by providing a retirement plan that includes
a matched Group Pension Plan as well as a Group RRSP and a Group Tax Free
Savings Account
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37.5 hours weekly, generally daytime, weekday hours; flexibility may be
required
-
Work may be performed in a home office for some of the weekly hours
-
Encountering participants at program sites under the influence of alcohol or
other drugs, and/or experiencing symptoms of mental illness can be expected
Rate of Pay:
At House of Friendship all compensation ranges are categorized under a series of
“grades” and we base our payment structure on internal equity. When determining
rate of pay, a candidate’s past related experience will be taken into
consideration.
Grade: 5
Min: $33.94
Mid: $38.58
Max: $43.23
Working Conditions:
-
37.5 hours weekly, generally daytime, weekday hours; with flexibility
-
Work may be performed in a home office for some of the weekly hours
-
Encountering participants at program sites under the influence of alcohol or
other drugs, and/or experiencing symptoms of mental illness can be expected
House of Friendship is open and inviting to qualified candidates with lived
experience.
House of Friendship supports justice, equity, diversity, and inclusion in our
workplace. We strive to be a workplace free of harassment and discrimination and
we are committed to removing barriers and being an inclusive, work environment.
House of Friendship is a place where each person can bring their true selves and
feel that they belong. We aspire to be an organization that is anti-racist and
anti-oppressive so that our team, and therefore our community, can truly belong
and thrive.
We invite applications from all qualified candidates and actively encourage
applications from members of groups with historical and/or current barriers to
accessing employment including, but not limited to Indigenous Peoples, members
of racialized groups, persons with disabilities, women, and members of the
2SLGBTQIA+ community.
If you require accommodations to be able to participate fully at any stage in
the recruitment process, including applying for this position, please let us
know so that we can discuss accommodation options. Accommodations will be
provided upon request.
If you are as passionate as we are about serving the community, let’s talk.
To apply, please submit your resume and cover letter here:
https://house-of-friendship.hirehive.com/data-and-insights-manager-kitchener-on-2TuuaV
[https://house-of-friendship.hirehive.com/data-and-insights-manager-kitchener-on-2TuuaV]
By end of day January 4, 2026.
