Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: Volunteer Coordinator – the volunteer coordinator plans, directs, monitors, coordinates volunteers for multiple programs within the Chilliwack ministry unit. Accountabilities: The incumbent may perform all, some, or similar duties to the listed below: Basic understanding of tenets of Christianity and willingness to accept and support The Mission Statement of The Salvation Army. Operates with the approved budget for financial control and ensures optimum utilization of resources. Manage community volunteers which includes, orientation, training, evaluating, and scheduling. Monitor the performance of all volunteers to ensure high quality services are provided to our clients and other departments. Matches volunteer’s skills with work/activity needed within the facilities. Develops volunteer assignment descriptions and keeps them up to date. Prepares reports of volunteer activity and maintains files related to volunteers. Maintains statistical records for the Salvation Army Management Information System. Develops, reviews and revises volunteer handbook to keep it current and relevant. Maintains regular contact with volunteers in person, by phone, email and/or by letter Initiates and coordinates appropriate recognition of volunteers and assists with special events and outings. Ensure that background checks, driver’s abstracts are up to date. Participates in the development of the department budget, operates within the approved budget for financial control, and ensures optimum utilization of resources Participate in Annual Performance Appraisals as required Be prepared to attend relevant workshops and training opportunities Perform other duties as assigned. CRITICAL RELATIONSHIP MANAGEMENT Clarification of Information. Conducts Routine Interactions. Internal: MU’s leadership and staff, donors, volunteers. External: Funders, Volunteers and the general public MANAGERIAL RESPONSIBILITY: Reports directly to the community Ministries Director Direct reports: none Periodically may act as a team lead - provides supervision and ensures adherence to quality standards for volunteers or temporary staff for special events/activities Provide input into hiring, recruiting, job-related training, and supervising volunteers FINANCIAL AND MATERIALS MANAGEMENT: Responsible for minor financial matters regularly; responsibility for wise use of own resources and authorized to spend and disburse small amounts through the use of a corporate charge card. Minor material responsibilities. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. Working Conditions: 37.5 hours per week. Some work over weekends and evenings may be required. Ability to lift up to 20 lbs. The employee will work under the following disagreeable conditions: Dealing with angry people Verbally abusive people Frequent interruptions and multitasking Temperature variations (ie front door opening and closing) Equipment and general office noise The employee may be exposed to the risk of minor to moderate injury or illnesses due to: Physical attacks by others Exposure to infectious diseases Exposure to toxic chemicals The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. Education, experience, and qualifications: Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate). Awareness and compliance with Chilliwack Policies & Procedures. Education, Qualifications and Certifications: Must have completed up to two years of community college Certificate in Volunteer administration an asset Experience and Knowledge: Must have more than one year but less than three years of prior related experience in a wide range of social service programs, supervising people and resources, and communicating orally and in writing with government officials and/or funders Knowledge of Better Impact Software an asset. Skills and Capabilities: Demonstrated commitment to ongoing learning and professional development to stay informed about community engagement trends and the organization’s mission and objectives Intermediate to advanced proficiency in Microsoft Office suite and editing software Excellent oral and written communication skills, including strong conflict-resolution skills Proven ability to communicate and work effectively with a diverse population of staff, volunteers, and clients Strong administrative, time-management, and organization skills Current Driver’s License with driver’s abstract Must be a self-motivated multi-tasker who is able to work independently and as part of a team. Supervision skills with a strong emphasis on relationships and team building. Ability to relate to and engage marginalized people with a positive outcome perspective while remaining non-judgmental. Willingness to work with individuals of differing backgrounds and cultures than your own. Must be agreeable to a flexible work schedule and be willing to work long hours including Saturday and in emergency situations. Must have more than basic computer knowledge and word processing skills. Must be people oriented and possess strong leadership, organizational, judgment skills and public relations skills. Attention to detail, problem solving and analytical skills Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility Compensation: The target hiring range for this position is $42,577.53 to $53,221.91 with a maximum of $63,866.29. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
