NOW HIRING: IT Helpdesk Technician
LOCATION: Centennial Auto Group - Summerside & Charlottetown, PEI
HOURS: Full-time, permanent. Monday-Friday, 40 hours per week. (Some flexibility may be required)
COMPENSATION: $40,000 - $50,000 based on experience
THE PERFECT FIT:
We are looking for a "doer"—someone who enjoys solving immediate problems, from fixing a stubborn printer to managing Google Workspace accounts. You will assist in maintaining over 350+ devices, support our desktop environment, and collaborate with senior IT staff on network initiatives. In this hands-on role, you will be the first line of defence for our employees, ensuring their day-to-day technology needs are met efficiently and with a positive attitude.
APPLICABLE SKILLS/ QUALIFICATIONS:
1–3 years of experience in an IT Helpdesk or Desktop Support role.
Strong knowledge of Google Workspace (Gmail, Drive, Docs, Admin Console).
Hands-on experience troubleshooting Windows 10/11, printers, and basic network connectivity (DNS, DHCP, Wi-Fi).
Experience using ticketing systems and RMM tools.
Excellent communication skills: ability to explain technical concepts to non-technical staff.
Valid driver's license and the ability to travel to various locations within the Maritimes.
JOB TASKS:
- Day-to-Day Helpdesk & User Support
Desktop & Peripheral Support: Provide direct remote and on-site support for desktops, laptops, and mobile devices. Troubleshoot and resolve issues with printers, scanners, monitors, and other peripherals.
Ticket Management: Monitor the helpdesk ticketing system, ensuring that all support requests are acknowledged, prioritized, include detailed notes/problem-solving steps, and are resolved in a timely manner.
Google Workspace Administration: Manage user accounts (onboarding/offboarding), email groups, drive permissions, and general troubleshooting within the Google Workspace environment.
Software Support: Assist users with installation, configuration, and troubleshooting of standard business software and specific automotive industry applications.
- Hardware, Infrastructure & Maintenance
Device Management: Assist in the proactive maintenance of 350+ endpoints using Remote Management and Monitoring (RMM) software to ensure all systems are patched, secure, and running smoothly.
Automation: Use PowerShell to script routine maintenance tasks and improve deployment efficiency.
Asset Management: Assist in creating and executing a new asset-tracking and lifecycle-management program to maintain an accurate inventory of all IT equipment.
Junior Network Operations: Collaborate with the IT Helpdesk Team Lead, Director of IT and Senior Network Administrator to assist with basic network maintenance, including cabling, Wi-Fi connectivity checks, and VoIP phone system troubleshooting.
- Documentation & Projects
Knowledge Base: Help build and maintain an internal IT knowledge base by documenting common fixes and "how-to" to improve team efficiency and user self-service.
Field Support: Travel to various Centennial locations (dealerships and body shops) to resolve hands-on operational issues that cannot be fixed remotely.
WHY WORK WITH CENTENNIAL?
Customer-centred, team-oriented staff
Professional training and development
Competitive wages
Company matching RRSP
Group health benefits
Employee/ other partner discounts
Exciting career opportunities await you at Centennial Auto Group, a rapidly expanding company with a 46-year track record of success. Join our team and be part of our growth story as we operate six new vehicle dealerships, twelve collision centers, and two powersports stores across Prince Edward Island, New Brunswick, and Nova Scotia. At Centennial Auto Group, excellence is at the heart of everything we do, and we invite you to experience a fulfilling career with us.
Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
