Responsibilities:
Provides tool or process solutioning recommendations to customer, as needed;
Performs operational administrative tasks, as needed;
Configures and develops on the VAs instance of ServiceNow including routine changes or configuration adjustments as directed by the customer;
Participates in Continual Service Improvement activities, as required by customer demands;
Participates in the configuration of new applications or suites during planning, development, and rollout phases;
Collaborates with other teammates in support of platform consistency and upgradability;
Plans and manages meetings to solicit feedback from stakeholders, as needed;
Participates in Agile and SAFe® ceremonies and produces deliverables associated with the goals to deliver value;
Assists with report configuration and maintenance, as needed;
Directly support the implementation of ServiceNow in the FedRAMP Cloud environment;
Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation;
Evaluate and work with the customer to define next phases of the ServiceNow roadmap;
Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts;
Configure and maintain data integrations between ServiceNow and other systems;
Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application.
Requirements:
Experience developing test scripts and plans;
Candidate must be able to handle a fast paced environment and multitask;
Experience working on an agile team;
LDAP/Active Directory knowledge;
Minimum of 7 years hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required;
Familiarity with LAN rev or a comparable lifecycle management platform is a plus;
Bachelor s degree in a Technical or Business field;
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features;
Experience in a Managed Services environment;
Working knowledge of configuration management and ITIL;
Experience designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation;
Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow;
Demonstrated experience assisting with ServiceNow configuration and deployment;
Effectively collaborate with other engineers remotely;
Self-motivated and able to work autonomously.
