Join Team CARFAX as a Risk Operations Specialist
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026!
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our London office subject to change with future business needs.
What you’ll be doing:
Customer Interaction
Contact customers about account security issues professionally
Explain security measures clearly
Handle sensitive information confidentially
Document all interactions accurately
Provide information on services, policies, and fraud prevention measures
Account Monitoring
Analyze transactions and user behavior for suspicious activity
Investigate flagged accounts and verify customer information
Use internal tools to identify and prevent security risks
Monitor security trends and patterns
Collaboration & Reporting:
Work with other departments and analysts
Share insights and best practices
Create reports using Excel
Maintain detailed case records
Present findings to management
Risk Management & Compliance
Follow all security policies and procedures
Respond to security incidents promptly
Enforce company policies and business rules
What we’re looking for:
Previous experience in a customer service or call center environment
Proficient in Microsoft Excel
Strong attention to detail
Highly organized with multitasking abilities
Excellent documentation skills
Strong communication skills (written and verbal)
Ability to handle confidential information
Computer systems proficiency
Salesforce experience preferred
Spanish language skills (preferred but not required)
What’s in it for you:
Competitive compensation, benefits and generous time-off policies
4-Day summer work weeks and a winter holiday break
401(k) / DCPP matching
Annual bonus program
Casual, dog-friendly, and innovative office spaces.
Don’t just take our word for it:
10X Virginia Business Best Places to Work
9X Washingtonian Great Places to Work
10X Washington Post Top Workplace
3X St. Louis Post-Dispatch Best Places to Work
