At Fairstone, our culture is based on strong values and leadership principles that unite people from diverse backgrounds, define our collective expectations and guide our decision-making process. We are committed to cultivating a diverse, inclusive and equitable workplace by accepting and celebrating individual differences and creating an environment where every employee feels respected and empowered. Joining our team means contributing to the diverse perspectives that drive innovation and excellence. YOUR ROLE: You will play a crucial role by helping our merchants and internal customers with various administrative tasks: Process incoming mail quickly and accurately, ensuring it is delivered correctly. Help maintain customer files by updating information. Review requests from merchants and internal customers via an electronic request list and provide assistance as required. Collaborate with team members to ensure smooth operations and timely completion of tasks. Help update customer information in the system. Review and provide support for customer email inquiries. Oversee the daily production of exception reports and make the necessary corrections (or assign the task). Update procedure documentation. WHAT YOU NEED: A high school diploma or equivalent is an asset. Minimum 1 year of relevant experience in a customer service and/or administrative role. Fluency in English and French required to provide customer support across Canada. Basic experience with Microsoft Office: Excel and Word. WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work® Canada for 2025 and Montreal's Top Employers 2025 by Canada’s Top 100 Employers! Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/ If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Permanent RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca
