IT Business Analyst
Role Purpose
The IT Business Analyst is responsible for analysing business needs, system requirements, and technical specifications to support the delivery of IT solutions. This role requires a highly technical BA with deep understanding of systems, integrations, databases, and application architecture. The BA will work closely with developers, architects, QA teams, and business stakeholders to ensure solutions are aligned to both business and technical objectives.
Key Responsibilities
Requirements Gathering & Analysis
Conduct detailed business and technical requirements analysis.
Translate business needs into functional and non-functional specifications.
Assess system gaps, dependencies, and integration requirements.
Document process flows, data flows, use cases, and user stories.
Facilitate workshops, interviews, and stakeholder sessions.
Technical Analysis
Collaborate with architects and development teams to evaluate solution feasibility.
Analyse APIs, integrations, data structures, and system interfaces.
Review technical documentation and ensure alignment across systems.
Support the design of technical specifications and system configurations.
Perform SQL/data analysis to validate requirements and support investigations.
Solution Delivery & Support
Assist with sprint planning, backlog grooming, and prioritisation.
Support QA and UAT teams through requirements clarification and testing alignment.
Review test cases to ensure coverage of business rules and technical requirements.
Participate in solution demonstrations and support deployments.
Conduct impact assessments and change management reviews.
Stakeholder & Project Engagement
Bridge communication between business users and technical teams.
Provide regular updates and documentation to project leads and PMO.
Ensure traceability of requirements throughout the project lifecycle.
Collaborate with vendors, developers, testers, and product owners.
Minimum Requirements
Bachelors Degree in Information Systems, Computer Science, or related field.
8+ years experience as an IT Business Analyst.
Strong technical background with hands-on understanding of:
System architecture
APIs & integrations
SQL / data analysis
SDLC methodologies
Proven experience in Agile and/or Waterfall environments.
Experience working on complex IT projects (e.g., digital platforms, ERP, cloud, custom applications).
Excellent documentation, analytical, and communication skills.
Preferred Skills & Certifications
Agile BA certification an advantage.
Experience with tools such as JIRA, Confluence, MS Visio, Figma, or UML modelling tools.
Cloud exposure (AWS, Azure, GCP).
Testing or QA experience beneficial.
Key Competencies
Strong problem-solving and analytical thinking
Technical mindset with business acumen
Excellent stakeholder management
High attention to detail
Ability to translate complex concepts clearly
Adaptable in fast-paced environments
Strong facilitation and documentation skills
