MINIMUM QUALIFICATIONS:
-
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or
equivalent practical experience.
-
5 years of experience troubleshooting and advocating for customer needs, and
triaging technical issues (e.g., hardware, software, application,
operational, process).
-
5 years of experience in reading/debugging code written in a general purpose
coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.)
and in virtualization and orchestration frameworks.
PREFERRED QUALIFICATIONS:
-
5 years of experience in technical consulting on supporting large enterprise
customers with high service-level agreement requirements.
-
5 years of experience with the following: Web Tech, Systems Administration,
Developer Operations, Networking, Kubernetes.
-
Experience with exploratory kernel debugging and performance analysis of
containerized systems.
-
Experience working in public cloud (e.g., GCP) services and infrastructure.
-
Experience with cloud computing (i.e., certifications, internships,
coursework, etc.) and debugging workload issues across multi-node
environments.
-
Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing,
etc.), with an understanding of basic web technologies (e.g., HTTP, HTML,
DNS, TCP, etc.).
ABOUT THE JOB:
This posting is for an existing vacancy.
Our Technical Solutions Developers lead and own our large and important customer
issues in addition to providing level two support to our other support teams.
You will be a part of a global team that provides 24x7 support to help customers
seamlessly make the switch to Google Cloud.
In this role, you will troubleshoot technical problems for customers with a mix
of debugging, networking, system administration, updating documentation, and
when needed, coding/scripting. You will make our products easier to adopt and
use by making improvements to the product, tools, processes and documentation.
Our Technical Solutions team is driven by customers and you will help drive the
success of Google Cloud by understanding and advocating for our customers’
issues.
Google Cloud accelerates every organization’s ability to digitally transform its
business and industry. We deliver enterprise-grade solutions that leverage
Google’s technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as
their trusted partner to enable growth and solve their most critical business
problems.
The Canada base salary range for this full-time position is CAD 118,000-121,000
- bonus + equity + benefits. Our salary ranges are determined by role, level,
and location. Within the range, individual pay is determined by work location
and additional factors, including job-related skills, experience, and relevant
education or training.
Please note that the compensation details listed in Canada role postings reflect
the base salary only, and do not include bonus, equity, or benefits. Learn more
about benefits at Google
[https://www.google.com/about/careers/applications/benefits/].
RESPONSIBILITIES:
- Work as part of a team of developers/consultants that globally ensure 24-hour
customer support. This will include a need to sometimes work non-standard
hours/shifts, and may include weekends as needed.
- Manage the customer’s problem through effective diagnosis, resolution, or
implementation of new investigation tools to increase productivity for
customer issues on Google Cloud Platform products.
- Act as a consultant and subject matter expert for internal stakeholders in
developing, sales, and customer organizations to resolve technical deployment
obstacles and improve Google Cloud.
- Work with customers on their production Google Kubernetes Engine (GKE)/Anthos
deployments to resolve issues and achieve product readiness and availability.
- Develop an understanding of Google Cloud's GKE/Anthos product technology and
underlying architectures by troubleshooting, reproducing, and determining the
root cause for customer reported issues, building tools, and faster
diagnosis.
