Skills
Technical support (Level 1 & 2)
Windows OS deployment (MDT, WDS, SCCM)
Mobile device management (iOS, Android – Intune)
Incident diagnosis and troubleshooting
Active Directory & Group Policy management
DNS/DHCP configuration
Cisco hardware configuration (routers, switches)
Network administration (routing, switching, VLANs)
Linux system administration (Ubuntu, Debian)
Bash and PowerShell scripting
Server management (Windows Server 2012R2/2016/2019)
Virtualization (VMware ESXi, Hyper-V)
Containerization (Docker, Kubernetes)
Network security (Firewalls, VPN, certificates)
Monitoring tools (Nagios, Zabbix, Snort, Nmap)
Regulatory compliance (GDPR, HIPAA)
Cloud platforms (AWS, Azure, Google Cloud)
Technical documentation and audit reporting
Office tools (Word, Excel, PowerPoint, Outlook)
About
Dedicated and detail-oriented IT professional with a strong background in systems and network administration, technical support, and cybersecurity. I have hands-on experience providing Level 1 and 2 support, managing Windows and Linux servers, deploying operating systems, configuring network equipment, and ensuring system security compliance. Skilled in using tools like Intune, SCCM, ServiceNow, and Nagios, I’m adept at solving technical issues efficiently, managing IT infrastructure, and supporting users in dynamic environments. I recently completed a certified training as a Secure Infrastructure Administrator, where I deepened my knowledge in system security, disaster recovery, and cloud solutions (AWS, Azure, Google Cloud). Passionate about continuous learning and delivering high-quality technical support, I bring both field and administrative experience to every challenge.
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