Skills
Proficient IT Project Manager with a strong focus on IT service management and operational efficiency. Experienced in leveraging ITIL best practices to enhance service quality, manage incidents, and streamline IT processes. Skilled in using ServiceNow for ITSM operations, including incident management, request fulfillment, process optimization, and workflow automation. Advanced command of Microsoft Office tools (Excel, PowerPoint, Word) for project reporting, data analysis, and operational dashboards. Capable of conducting business needs analysis, drafting functional specifications, and coordinating cross-functional teams. Adept at change management, with proven experience delivering training sessions and supporting organizational transformation projects. Known for strong analytical thinking, problem-solving skills, and a collaborative approach to achieving project goals.
About
IT Project Manager specialized in management and IT systems consulting, I am passionate about process optimization and implementing strategic solutions aligned with business objectives. Graduated in IT project management, I have built solid experience in IT governance, business analysis (on ServiceNow), and risk management. My strong command of ITIL best practices and ITSM frameworks allows me to structure and improve IT service quality while ensuring efficient project management and change support. In parallel, my experience in operational coordination has given me a comprehensive vision of IT projects, ensuring close monitoring of services and contractual commitments.
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