Anonymous

Skills

IT Strategy :
IT Service Desk Organization (Service Managed, Optimization, ITSM tool).
CMM-I, COBIT and ITIL Standards.
Business Alignment :
Finance area (SAP FI/CO interface with the legacy systems).
Cost per page solution (Software Platform selection and Project organization).
Budget and Finance :
Capex/Opex for IT service or Service Desk.
License and Hardware management and cost optimization (SNOW).
Contract Management : Telecom, Maintenance and Managed Services.
Data Analysis :
Customer Satisfaction survey.
OKR, KPI and SLA definition.
Incident and Service Request.
Customer Relationship :
COPIL preparation and communication with stakeholders.
Customer requirements for Business projects and user satisfaction.
Get started documents and SharePoint site for Self service.
Team management :
Team leadership in international contexts.
Management of teams and projects in SCRUM/Agile method.
Team Organization V-Team and Belbin method.
Operational Excellence :
Process automation (Incident / Service Catalogue / Bot / Modern Delivery).
Knowledge Base.
Outsourcing and Insourcing of the IT Service Desk. .
Innovation Technologie :
Windows 10/11 , IOS, Android Azure, Office365. Intune, SCCM.
Virtualisation of the desktop : AVD, Citrix.
Devices benchmarking: Computers, Mobile Phone, MTR, Video Projectors AR glasses

About

As an experienced IT department manager with a passion for the use of new technologies and the management of complex projects, I'm looking for new challenges to put my skills in leadership, IT strategy and pragmatism to good use. With this solid experience in implementing IT solutions with a customer and results orientation, I'm ready to accompany your company towards new technological horizons and actively contribute to its success.