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Skills
Customer Relationship
Problem solving and empathy
Written Communication
KYC & Data Security
CRM tools & ticketing systems
Teamwork and stress management
Fr (native) / Eng B2 / Por A2
About
Motivated and empathetic Customer Service Specialist with over 3 years of experience in client support, including premium-level assistance at American Express and a recent position at BNP Paribas Arval. Skilled in handling complex customer needs, managing CRM tools, and delivering excellent service in both French and English. Known for active listening, and a strong sense of team collaboration.
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