Claims management & continuous improvement
Team leadership & staff training
Quality processes & customer satisfaction
CRM, support materials creation & dashboards
Agile methodologies
MS Office Suite, digital tools
English: intermediate level
About
Customer relations professional with over 10 years of experience in both B2B and B2C environments. I have led teams, trained employees, and managed projects aimed at improving the customer experience. My strong service mindset, operational rigor, and autonomy enable me to turn critical situations into drivers of customer satisfaction and performance.
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