Skills
- Leadership and Management of international Professional Services and Client Success Managers.
- Management of Key international clients in 5 countries.
- SaaS and BigData industry expertise.
- Services revenue growth and negotiations.
- Case Management, AI, Robotics, CRM.
- PS and CSM definition and management of regional strategy and KPIs.
- Initiatives builder and management: Data governance, center of excellence, quality in delivery, adoption, customer satisfaction, User groups.
- Risk and escalation management.
- CSM function creation, recruitment, onboarding, coaching.
About
Leading and managing consulting services across European markets. Strategic planning, client engagement, driving business growth and value while ensuring the delivery of high-quality consulting services. Central role to collaborate with cross-functional teams, optimize resource allocation, and develop innovative solutions to meet client needs, all while fostering a strong team culture and maintaining relationships with key stakeholders.
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