Anonymous

Skills

Global executive with 25+ years of leadership across Customer Success, Services, Operations, and Digital Transformation. Held CCSO, COO, and CDO mandates in €3.1B+ and €2.1B+ P&Ls. Delivered high-impact execution and CX turnarounds across 50+ countries, in industries including Energy, Smart Infrastructure, Telecom, Transportation, Industry X, Financial Services, Public Sector, and IT/OT/Workplace Services. Known for driving results where customer value, operational precision, and digital scale converge.
• Global Executive Leadership: 50+ Markets, All Continents - Directed global execution in Telecom, Energy, Smart Infrastructure, Financial Services, Transportation, Industry X, Public Sector, and Workplace Services. Held CCSO/COO/CDO-equivalent roles with €3.1B+ and €2.1B+ P&Ls. Delivered complex programs across EMEA, APAC, China, Americas, and LATAM - including multi-continent service recovery and growth initiatives.
• ISEM – Signature Digital Transformation: Business owner of Nokia’s €3B+ ISEM model - a CX-led, modular GTM & delivery system unifying 4 divisions. Cut time-to-market from 14 weeks to 1 day. Scaled revenue from €0.8B to €2.1B with consecutive double-digit growth. Embedded Private Wireless, NDAC, AI, Smart Infra & SaaS models. Delivered for EDF, Hitachi Rail, Volkswagen, Aramco, Tencent, Société du Grand Paris, Vale.
• €3.1B Network Implementation Presales Practice: 24% Growth via Sales Push Programs - Led global presales and solution strategy across Network Implementation and Field Services. Designed and industrialized Sales Push Programs, including bid governance, segment playbooks, and execution-aligned offer models. Drove 24% YoY growth across a €3.1B portfolio through targeted account activation and value-based selling - delivering traction across France, the GCC, and APAC. Worked with AT&T, Verizon, Orange, Vodafone, Telefonica, Deutsche Telekom, CMCC, and more.
• Smart Cities, Urban AI & Innovation Award: Delivered award-winning solutions in 5G Drones (Belgium), Smart Poles (India), IoT platforms (Aramco), and Private Wireless City-as-a-Platform initiatives. Winner of Smart City Innovation Prize for AI-powered Infrastructure & Poles. Led SLA automation and field-to-core assurance across the continents. Contributor to KSA Vision 2030 programs and smart transport systems.
• Customer Success & CX Recovery at Scale: Trusted by Vodafone, Etisalat UAE, O2/BT, and Sempra. Recovered €22M via trust rebuilding, SW Quality Planning at Node level, and SLA redesign. Co-created Vodafone’s CSR Scorecard; improved Etisalat’s Quality Index by 60%. Embedded VoC, AI-enabled journey analytics, and retention models across Salesforce, SAP, and Dynamics ecosystems.
• M&A Integration & BCP Continuity: Led multi M&A operations integrations, such as, Nortel-ALU transformation across 200+ processes, 3TB+ data, and 3,000+ staff. Ensured Day-1 continuity, protected delivery KPIs, and harmonized NPI, customer care, and support systems across 50+ countries. Delivered 1st Industry TL9000 certifications (presales credibility) and zero service loss during merger cycles.
• Global Services, IoCs & AI-Powered Delivery: Designed and industrialized Integrated Operations Centers, Service Hubs, and NOCs with embedded AI-based escalation, predictive analytics, and digital twin monitoring. Leveraged NetAct, AVA, and cloud-native orchestration to enable real-time SLA assurance and NOC automation, reducing downtime by 35%. Delivered critical support models across 50+ markets for clients including Deutsche Bank, Cyta, Viettel, and U.S. Federal agencies, spanning energy, transport, and public safety sectors.
• Technology Integration & Infrastructure Execution: Deep technical leadership across 5G, Private Wireless, IP, Optical Networks, Network Management, Cloud Core, SaaS, AI, and robotics. Delivered secure mobile payments, automation, and infrastructure builds across Deutsche Bank, BHP, STC, US Fed. Platforms include Salesforce, Oracle Cloud, SAP, Microsoft 365.
• Enterprise-wide transformation across core E2E processes: Deep process expertise in S2E, Q2C, C2V, I2M, I2R, P2P, and H2R, embedding digital, CX, and execution engines to drive €-scale impact.
• Lean Execution, CoEs & Ops Excellence: Certified Master Black Belt (MBB). Built global CoEs, led 30+ integrated Change Management and Lean Six Sigma deployments, and drove operational KPIs across services, supply chain, R&D, and software. Delivered 25-30% efficiency gains and 15% cost savings. Partnered with Accenture on cross company LSS frameworks and CoE strategy.
• Leadership Development, STEM & Strategic Mentorship: Led and developed high-performing global teams of 2,000+ across engineering, delivery, care, and digital functions. Mentored 30+ STEM professionals into tech careers. Trained 40+ Green/Black Belts. Served as Board Advisor to 8+ start-ups on scale-up and go-to-market acceleration.
• Strategic Escalation Management & Recovery: Known for resolving high-stakes C-level escalations, including cross-division crises. Recovered €100M+ in account growth, restored CX leadership positions, and realigned governance across multiple business units and client ecosystems.
• Early Career Technical & Operational Foundation: Led global programs in software development, NPI, QA, and vendor scoring. Built out-of-box quality systems, TL9000 certifications, and dock-to-stock manufacturing readiness across Philips, Nortel, and Alcatel Shanghai Bell. Integrated Agile, JIT, Lean and full-stack technical platforms from factory floor to product launch.

About

🦅 From € multi‑billion P&Ls to smart‑city roll‑outs, I lead business execution at scale – where customer value, operational precision, and digital engines converge. Always at speed. Always delivered.

I don’t just lead programs. I lead businesses – from NPI to AI, from factory floor to global service delivery. Across 25+ years and 50+ markets, I’ve learned that transformation only sticks when strategy, innovation, execution, and operations move as one – with customers at the center.

I’m Agnès Trad-Sleiman, a global executive and advisor known for leading bold, scalable impact across Customer Success, Services, Intelligent Operations and Digital Execution. I’ve operated at CCSO and COO-equivalent levels, owning €3.1B+ P&Ls and scaling global service portfolios across industries including Telecom, Energy, Transport, Agriculture, Industry 4.0, and Public Sector.

But my foundation was built early – in NPI, software engineering, manufacturing, and quality systems. I led PLM roadmaps, SW Dev, and vendor management long before digital was called transformation. Lean Six Sigma (MBB), JIT, Dock-to-Stock? Part of my toolkit since day one.

🔹 At Nokia, I led the ISEM transformation, cutting time-to-market from 14 weeks to 1 day, enabling the scaling of the business to €2.1B in 2 years, and aligning 4 divisions under a single customer-facing model.

🔹 I’ve turned C-level crises into €100M+ growth and customer retention - including a €22M turnaround at Sempra, driven by CX-led recovery and trust rebuilding.

🔹 I’ve earned Smart City awards for 5G drones, smart poles, and IoT platforms – and brought AI and automation into SLA-driven service delivery.

🔹 I’ve delivered and recovered critical programs for Tier-1 leaders, such as:
• Telecom/Tech: AT&T, Vodafone, Orange, Tencent
• Smart Infra: Société du Grand Paris, Hitachi Rail, SBB
• Energy/Industry: Aramco, EDF, Vale, BHP, Sempra
• Public/Gov: STC, US Fed, MoD Egypt

Now that Telco, IT & OT domains are converging, I bring depth across SLA-based orchestration, predictive ops, & platform integration to lead modern IS/IT execution.

As Founder of Pinnacle Transformation Group, I help CEOs and boards operationalize strategy through AI, CX innovation, 5G, and digital operating models.

From PCB inspection labs to AI-powered cities, I’ve lived every phase of transformation. And when it breaks? I know how to fix it – end to end.

📌 Currently evaluating full‑time CCSO, COO, CDO, or SVP / VP mandates where €‑scale transformation and customer impact are non‑negotiable.

📩 agnes.sleiman@outlook.com | 🦅