Product Development Specialist at ABLOY Canada Inc.

Join ABLOY Canada as a Bilingual Customer Service Technical Support Representative!

Position: Bilingual Customer Service Technical Support Representative (English \& French)

Location: Vaudreuil-Dorion, QC

Posted: April 23rd, 2025

Application Deadline: May 23rd, 2025

At ABLOY Canada , a trusted brand of the ASSA ABLOY Group, we're dedicated to delivering cutting-edge security solutions. We're seeking a dynamic bilingual professional to join our team and play a pivotal role in supporting our customers and internal teams with technical expertise and exceptional service.

Your Impact:

Provide pre- and post-sales support, troubleshooting technical issues, and resolving product/system challenges efficiently.
Design and maintain master key systems using specialized software like ProMaster, ensuring compliance with strict security protocols.
Process specialized keying requests for residential and commercial markets, maintaining rigorous access control standards.
Manage inbound/outbound communications, ensuring timely follow-up and customer satisfaction.
Collaborate with cross-functional teams (sales, accounting) to align projects with security standards.

What You Bring:

Bilingual proficiency (English \& French) with outstanding communication skills.
Technical aptitude and problem-solving abilities to diagnose and resolve issues.
Meticulous attention to detail for managing high-security key systems and documentation.
Strong organizational skills to prioritize tasks and handle multiple projects.
Security awareness and understanding of confidentiality protocols.
Federal and Provincial security clearances (or ability to obtain them).

Why ABLOY?

Be part of a global leader in security solutions with a reputation for innovation.
Work in a collaborative environment where your contributions directly impact customer success.
Opportunity to grow your skills in technical support, security systems, and customer service.

Ready to secure your future with us?

Apply by May 23rd, 2025!

Email your resume to: ****@abloy.ca | Learn more

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ABLOY Canada is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.

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