Role Description

As a Technical Writer, you will bridge the gap between complex technical concepts and clear, user-friendly documentation. You will collaborate closely with various stakeholders to create high-quality content that meets both technical and regulatory standards.

• Create and maintain technical documentation for software products, APIs, SDKs, and developer tools.
• Work with engineering teams to understand product functionality and translate it into clear, concise documentation.
• Develop tutorials, code samples, and how-to guides to support developer onboarding and integration.
• Edit and proofread content for clarity, consistency, and technical accuracy.
• Organize documentation in a structured, searchable, and user-friendly format.
• Participate in product design and review meetings to stay informed about upcoming features and changes.
• Translate complex financial and technical concepts into clear, user-friendly content for developers and stakeholders.
• Collaborate with cross-functional teams to ensure documentation aligns with regulatory and security standards (e.g., PCI DSS, OSFI, The ACT, PIPEDA).
• Create onboarding materials, developer portals, and integration playbooks for internal and external partners.
• Maintain version control and documentation updates in sync with software release cycles.
• Ensure all documentation supports audit readiness and compliance reporting.

Qualifications

• 2 – 4 years’ experience as a technical writer in a complex environment.
• Proven experience as a technical writer in a software development or fintech environment.
• Familiarity with banking systems, financial APIs, and secure software development practices.
• Strong understanding of regulatory requirements in the financial industry.
• Proficiency with documentation tools such as Markdown, Git, Swagger/OpenAPI.
• Excellent communication skills and attention to detail.
• Ability to manage multiple projects in a fast-paced, compliance-driven environment.
• Ability to work independently and manage multiple documentation projects simultaneously.
• Effective communication skills to present data insights to stakeholders clearly.
• Strong knowledge of Access Credit Union’s products and services.
• Advanced knowledge of risk management within the financial industry.

Requirements

• Strong writing skills and a solid understanding of software development practices.
• Ability to quickly grasp new technologies.

Benefits

• Competitive compensation.
• 100% company paid health benefits.
• Employer-matched pension plan.
• Continuing education and career advancement opportunities.