Technical Writer

Access Credit Union Limited • Remote (Canada, Canada) • 3h ago

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Role Description

As a Technical Writer, you will bridge the gap between complex technical concepts and clear, user-friendly documentation. You will collaborate closely with various stakeholders to create high-quality content that meets both technical and regulatory standards.

Create and maintain technical documentation for software products, APIs, SDKs, and developer tools.
Work with engineering teams to understand product functionality and translate it into clear, concise documentation.
Develop tutorials, code samples, and how-to guides to support developer onboarding and integration.
Edit and proofread content for clarity, consistency, and technical accuracy.
Organize documentation in a structured, searchable, and user-friendly format.
Participate in product design and review meetings to stay informed about upcoming features and changes.
Translate complex financial and technical concepts into clear, user-friendly content for developers and stakeholders.
Collaborate with cross-functional teams to ensure documentation aligns with regulatory and security standards (e.g., PCI DSS, OSFI, The ACT, PIPEDA).
Create onboarding materials, developer portals, and integration playbooks for internal and external partners.
Maintain version control and documentation updates in sync with software release cycles.
Ensure all documentation supports audit readiness and compliance reporting.

Qualifications

2 – 4 years’ experience as a technical writer in a complex environment.
Proven experience as a technical writer in a software development or fintech environment.
Familiarity with banking systems, financial APIs, and secure software development practices.
Strong understanding of regulatory requirements in the financial industry.
Proficiency with documentation tools such as Markdown, Git, Swagger/OpenAPI.
Excellent communication skills and attention to detail.
Ability to manage multiple projects in a fast-paced, compliance-driven environment.
Ability to work independently and manage multiple documentation projects simultaneously.
Effective communication skills to present data insights to stakeholders clearly.
Strong knowledge of Access Credit Union’s products and services.
Advanced knowledge of risk management within the financial industry.