Job description

Customer Service Specialist/Office Coordinator - Artemide Toronto.

Responsibilities Customer Service

Order entry (dealers and e-commerce clients).
Close collaboration with respective RSM's and clients.
Prepare sales quotes.
Communicate order updates \& deliveries (lead times).
Answer all client inquiries in relation to orders.
Follow-up on open orders with all related departments to ensure timely project delivery.
Stock verification
Documentation requests (installation sheets, product sheets etc.)
Code requests
Pricing on all Artemide lines for dealers and e-commerce clients.
Answer all incoming calls \& emails (internal and external)
Processing and evaluating all claims (retail and e-commerce), related to the company's products, ensuring accurate and timely resolution.

Responsibilities Office Coordination

Answering phone calls, transferring callers as appropriate
Greeting customers and visitors to the office, ensuring guests are comfortable and relate to the right office

personnel

Managing schedules for conference and community spaces
Monitoring and ordering inventory for office and break room supplies
Managing incoming and outgoing correspondence, including emails, faxes, mail and packages
Filing and organizing records, invoices, and other important documentation
Submitting work orders and scheduling repairs for general office space and equipment
Ordering repairs for office equipment and maintenance, connecting with and escorting vendors

Qualifications

Reporting to CEO.

Professional working proficiency in Spanish is a plus.

Industry

Design

Employment Type

Full-time.

Please send your resume to: hrcanada@artemide.net

Artemide

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