Job description
Customer Service Specialist/Office Coordinator - Artemide Toronto.
Responsibilities Customer Service
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Order entry (dealers and e-commerce clients).
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Close collaboration with respective RSM's and clients.
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Prepare sales quotes.
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Communicate order updates \& deliveries (lead times).
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Answer all client inquiries in relation to orders.
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Follow-up on open orders with all related departments to ensure timely project delivery.
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Stock verification
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Documentation requests (installation sheets, product sheets etc.)
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Code requests
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Pricing on all Artemide lines for dealers and e-commerce clients.
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Answer all incoming calls \& emails (internal and external)
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Processing and evaluating all claims (retail and e-commerce), related to the company's products, ensuring accurate and timely resolution.
Responsibilities Office Coordination
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Answering phone calls, transferring callers as appropriate
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Greeting customers and visitors to the office, ensuring guests are comfortable and relate to the right office
personnel
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Managing schedules for conference and community spaces
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Monitoring and ordering inventory for office and break room supplies
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Managing incoming and outgoing correspondence, including emails, faxes, mail and packages
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Filing and organizing records, invoices, and other important documentation
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Submitting work orders and scheduling repairs for general office space and equipment
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Ordering repairs for office equipment and maintenance, connecting with and escorting vendors
Qualifications
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Detail-oriented
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Multi-tasking
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Works efficiently within deadlines.
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Effective problem-solving skills
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Organized
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High interpersonal skill
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Urgency in responding to client and sales-support requests.
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Respectful of the brand image
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Passion for brand and product
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Experience from working with architectural and/or design lighting.
Reporting to CEO.
Professional working proficiency in Spanish is a plus.
Industry
Design
Employment Type
Full-time.
Please send your resume to: hrcanada@artemide.net
