About Circle Wellness

Circle Wellness creates unparalleled wellness experiences that inspire guests to unplug from the outside world and better connect with themselves. We encourage our team and guests to discover new ways to live healthier lives and enable them to make positive changes for themselves and their own communities. We strive to facilitate the most transformative therapeutic experiences in the world.

Assistant Manager

In this role, you will be responsible for supervising the day-to-day operations at Circle Wellness, and supporting the Hosts and Cleaners with daily tasks. Your focus will be ensuring the team is providing elevated guest experiences; professional and timely guest communication; seamless booking and check-in processes; and a very high level of cleanliness in the Circuits and reception areas.

Specific Responsibilities

Daily opening and closing procedures for the spa
Monitor all systems while spa sessions are in progress, and make adjustments as needed
Ensure day-to-day operations are executed flawlessly by a motivated team
Manage the guest scheduling platform and monitor cancellations, waitlist requests,and rescheduling to ensure everything runs smoothly
Coordinate guest communication with our customer service agents to providesolutions for guest concerns as needed
Ensure the the booking and check-in process is seamless
Ensure the Circuits and reception are well cleaned at the highest level of health and safety requirements are maintained
Drive retail sales and ensure retail displays are on-brand
Communicate any maintenance issues to the General Manager
Support General Manager with various additional tasks

The Assistant Manager will report to the General Manager and will be responsible for the day-to-day operations of Circle Wellness Granville Island.

Qualifications

Understanding of wellness industry trends, products, services, and best practices
Minimum of 1-2 years of supervisory/shift lead experience
Strong interest in providing exceptional customer service
Extremely accountable, available at off hours, and dedicated to ensuring the teamand guests are always well taken care of
Passion for wellness and commitment to providing guests with unparalleled experiences
Excellent communication and problem-solving skills
Excellent attention to detail to ensure effective and efficient spa operation
Must live in Vancouver and be available outside of standard hours

Additional Details

Location: 1297 Johnson St, Vancouver, BC
Compensation: $28.50/hr
Position: Full Time
Reports to: General Manager
Only short-listed candidates will be contacted.
Job Types: Full-time, Permanent
Pay: $28.50 per hour
Expected hours: 32 -- 40 per week

Schedule

8 hour shift
Evening shift
Every Weekend
Night shift

Experience

Supervisory: 1 year (preferred)
Work Location: In person

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Assistant Manager