About Circle Wellness
Circle Wellness creates unparalleled wellness experiences that inspire guests to unplug from the outside world and better connect with themselves. We encourage our team and guests to discover new ways to live healthier lives and enable them to make positive changes for themselves and their own communities. We strive to facilitate the most transformative therapeutic experiences in the world.
Assistant Manager
In this role, you will be responsible for supervising the day-to-day operations at Circle Wellness, and supporting the Hosts and Cleaners with daily tasks. Your focus will be ensuring the team is providing elevated guest experiences; professional and timely guest communication; seamless booking and check-in processes; and a very high level of cleanliness in the Circuits and reception areas.
Specific Responsibilities
- Daily opening and closing procedures for the spa
- Monitor all systems while spa sessions are in progress, and make adjustments as needed
- Ensure day-to-day operations are executed flawlessly by a motivated team
- Manage the guest scheduling platform and monitor cancellations, waitlist requests,and rescheduling to ensure everything runs smoothly
- Coordinate guest communication with our customer service agents to providesolutions for guest concerns as needed
- Ensure the the booking and check-in process is seamless
- Ensure the Circuits and reception are well cleaned at the highest level of health and safety requirements are maintained
- Drive retail sales and ensure retail displays are on-brand
- Communicate any maintenance issues to the General Manager
- Support General Manager with various additional tasks
The Assistant Manager will report to the General Manager and will be responsible for the day-to-day operations of Circle Wellness Granville Island.
Qualifications
- Understanding of wellness industry trends, products, services, and best practices
- Minimum of 1-2 years of supervisory/shift lead experience
- Strong interest in providing exceptional customer service
- Extremely accountable, available at off hours, and dedicated to ensuring the teamand guests are always well taken care of
- Passion for wellness and commitment to providing guests with unparalleled experiences
- Excellent communication and problem-solving skills
- Excellent attention to detail to ensure effective and efficient spa operation
- Must live in Vancouver and be available outside of standard hours
Additional Details
- Location: 1297 Johnson St, Vancouver, BC
- Compensation: $28.50/hr
- Position: Full Time
- Reports to: General Manager
- Only short-listed candidates will be contacted.
- Job Types: Full-time, Permanent
- Pay: $28.50 per hour
- Expected hours: 32 -- 40 per week
Schedule
- 8 hour shift
- Evening shift
- Every Weekend
- Night shift
Experience
- Supervisory: 1 year (preferred)
- Work Location: In person
