Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
Competitive rates.
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Profit sharing among Members.
Multiple ways to bank-online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch-DUCA is accessible 24/7
A community philosophy of "profits with a purpose" culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

Key Accountabilities \& Duties

Through escalations from the P\&C team, provide guidance/advice to employees and managers on complex matters in the areas of policy interpretation and administration, employment legislation, employee programs, and related human resource functions and practices
Lead the development and documentation of scalable standard operating procedures for the HR Operations group; continually identify solutions to simplify, automate, and improve HR processes and workflows to create operational efficiencies and scalability
Review and report on current and pending legislation (ESA, OHSA, AODA, etc.) and related impacts, including matters involving legislation compliance and / or employee experience, providing recommendations to management and sharing updates and relevant learning within the P\&C team
Lead HRIS technical activities, including implementing enhancements / customizations, with the vendor and HR Operations team
Lead executive medical and mental health vendor relationships, including contract renewals, program utilization analysis and employee communications campaigns
Act as the lead and a subject matter expert on work and study permit reviews and compliance, partnering with Talent Acquisition when needed, sharing updates and relevant learning within the P\&C team
Conduct onboarding and offboarding for new and departing Board of Directors; partner with Total Rewards for the first level review of changes impacting Board of Directors compensation documenting as applicable for audit
Advise on compliance requirements for high-risk safety matters and partner with Human Resources Business Partners in developing and reviewing safety plans related to emergencies, e.g. risk of violence in the workplace, work refusals, etc.
Participate in the non-executive job evaluation process, for non-management positions; work with the business to develop and refine job descriptions; conduct job evaluation meetings and support managers through compensation recommendations when needed
Complete the first level review of applicable DUCA policies and programs initiating content updates, managing subsequent reviews through to sign off from applicable stakeholders
Manage highly complex or sensitive (executives, P\&C team) full-cycle medical leaves of absence claims; coordinating third party case initiation and claims management through to return to work
Oversee, create, and successfully roll out complex, sensitive, or escalated individual accommodation plans (e.g. executives, P\&C team), including working with third parties as required
Provide guidance to HR Operations team to effectively support employees through various leaves of absence while limiting risk where possible
Support ongoing analysis of data, trends, and industry best practices to make recommendations related to various human resources related areas including total rewards, attrition, absences, and employee programs
Project manage internal and external audits and other system related reviews requiring input or support from HR Operations
Support human resources and employment compliance activities, including monitoring and reporting on legislative common law decisions and updates, monitoring and reporting on compliance with legislated requirements
Participate in internal investigations where DUCA's Health \& Safety or Respect in the Workplace (Violence and Harassment) Policy or Program is being reviewed
Support DUCA's HR Business Partners with involuntary terminations - reviewing proposed packages to verify compliance with legislated requirements, drafting letters, requesting benefits extensions, and communicating with Payroll as required
Develop strong working relationships and awareness of what is happening across the organization
Continually identify solutions to simplify, automate, and improve HR processes and workflows to create operational efficiencies and scalability
Coordinate, create, and distribute internal surveys, and prepare for presentation and/or hand off to other teams related data and reports
Attend webinars, seminars, workshops and other learning opportunities to keep current on human resources trends and legislative requirements
Support the broader People \& Culture team, as required, with other duties as assigned
Bachelor's degree in Human Resources, Business Administration, or other related discipline and post-secondary education from an accredited institution in Human Resources or a related field OR equivalent combination of education and experience
CHRP Designation
CHRL Designation an asset (achieved or in progress)
Minimum of 5 years' experience in a human resources capacity (i.e. HR Generalist, HR Specialist etc.), with experience supporting the full lifecycle of the employee relationship including supporting involuntary terminations, managing leaves of absence, and supporting or leading accommodation planning
Experience monitoring and reporting on legislative updates an asset
Demonstrated project management experience, experience leading and/or participating in committees an asset

Knowledge, Skills \& Attributes

Demonstrated ability to take initiative, drive projects forward working with a variety of stakeholders, and work independently with the ability to exercise mature judgment and decision-making
Excellent customer service, relationship building, judgment, problem solving, analytical and follow-up skills
Outstanding active listening, verbal, and written communication skills, with ability to clearly convey messages and share information
Displays strong collaborative attributes to effectively work with and in some cases lead employees, People Leaders, and others in the P\&C team
Capable and comfortable operating independently, with minimal supervision
Ability to prioritize and effectively manage requests and activities for multiple business partners
Possesses expert level knowledge and understanding of employment standards and related legislation, with critical thinking skills to identify challenges and proactively propose solutions
Ability to self-manage workload with strong time management, planning prioritization, and organization skills, with ability to delegate tasks when appropriate
Continually displays critical thinking skills while seeking out process improvement opportunities
Demonstrated discretion and ability to maintain confidential information
Proficient in Microsoft Office Suite of products, solid Excel skills with ability to work with a variety of data to present information that is accurate and easily digestible by a wide variety of stakeholders
Proficiency with or the ability to quickly learn the organizations HRIS and other P\&C specific systems (Talent Acquisition System, Learning Management System, etc.)

Working Conditions

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