WHAT YOU'LL DO General Responsibilities:

Lead and mentor a team of Managers, security analysts, Leads and SMEs, fostering a culture of collaboration, continuous learning, and professional growth.
Responsible for collaborating with R\&D to continually drive to better automated security outcomes
Collaborate with CSMs and AMs to ensure full-value delivery and communication for all customers
Leverage automation to ensure optimal gross margins
Continuously evaluate and mature a strong set of KPIs and control plans to ensure trends are monitored and deviations are addressed proactively.
Provide guidance, training, and performance evaluations to ensure the team's effectiveness and growth.
Drive innovation and scale into our day-to-day processes and methodologies, leveraging skillsets and capabilities present on the team, and partnering with cross functional stakeholders
Partner with SOC Leads to Coordinate schedules, assignments, and tasks to ensure 24/7 coverage and effective response to security incidents
Accountable for the daily operations of the SOC, overseeing incident detection, analysis, response, and resolution.
Collaborate with team members to investigate and mitigate security incidents, ensuring timely and effective containment and resolution.
Build visualizations for and monitor SOC metrics/Key Performance Indicators (KPIs) and assess trends to evaluate operational efficiency and identify opportunities for improvement.
Be deeply engaged in the delivery of managed security services to customers, ensuring desired security outcomes, attainment of service-level agreements (SLAs) and customer satisfaction.
Establish and maintain strong relationships with customers, acting as an escalation point of contact for customer issues.
Collaborate with customers to understand their security needs, provide recommendations, and communicate security posture and incident status.
Lead and support incident response efforts, guiding the team in handling and mitigating security incidents to minimize impact and prevent future occurrences.
Stay current with emerging cyber threats and vulnerabilities, utilizing threat intelligence to enhance threat detection and response capabilities.
Identify opportunities to streamline and automate security processes, enhancing the efficiency and effectiveness of the SOC.
Implement best practices, workflows, and procedures to ensure consistent and standardized incident response and reporting.
Develop and execute security strategies and plans specific to managed services.
Align security operations with organizational goals and client requirements.
Stay abreast of industry trends and emerging threats to ensure proactive security measures.
Serve as a key contact for clients regarding security operations and concerns.
Build and maintain strong relationships with clients to ensure satisfaction with security services.
Address complex security issues and provide timely resolutions to client concerns.
Lead, mentor, and develop a high-performing security operations team.
Oversee team recruitment, training, and professional development.
Foster a collaborative and innovative work environment within the security operations group.
Ensure compliance with relevant regulations, industry standards, and best practices.
Conduct risk assessments, vulnerability analyses, and audits to identify and mitigate potential risks.
Implement and manage compliance and security audits to ensure adherence to policies.
Develop and manage the budget for security operations, ensuring alignment with financial objectives.
Allocate resources effectively to support operational and security goals.
Evaluate and manage relationships with external vendors and service providers.
Collaborate with other departments and senior leadership to integrate security considerations into broader business strategies.
Provide regular updates and reports on security posture, risks, and initiatives to executive leadership.
Represent the organization in industry events, forums, and with external partners.

QUALIFICATIONS

Bachelor's degree or higher in Cybersecurity, Information Technology, Computer Science, or a related field. Relevant certifications such as CISSP, CISM, CompTIA Security , or similar are a plus.
10 years of experience in cybersecurity, with a proven track record of managing security operations and delivering managed security services. At least 5 years in a senior management or Director role.
Strong knowledge of security technologies and tools, including Phishing techniques, email based threats, Social network based threats, threat intelligence, data mining and countermeasure design and creation.
Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams.
Excellent communication and interpersonal skills, capable of building relationships with customers and stakeholders.
Familiarity with compliance frameworks (e.g., NIST, ISO 27001, SOC 2) and regulatory requirements.
Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing security risks.
Demonstrated ability to drive security initiatives and manage complex security challenges.

Fortra

Fortra

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Sr. Director, Security Operations