-
Lead and mentor a team of Managers, security analysts, Leads and SMEs, fostering a culture of collaboration, continuous learning, and professional growth.
-
Responsible for collaborating with R\&D to continually drive to better automated security outcomes
-
Collaborate with CSMs and AMs to ensure full-value delivery and communication for all customers
-
Leverage automation to ensure optimal gross margins
-
Continuously evaluate and mature a strong set of KPIs and control plans to ensure trends are monitored and deviations are addressed proactively.
-
Provide guidance, training, and performance evaluations to ensure the team's effectiveness and growth.
-
Drive innovation and scale into our day-to-day processes and methodologies, leveraging skillsets and capabilities present on the team, and partnering with cross functional stakeholders
-
Partner with SOC Leads to Coordinate schedules, assignments, and tasks to ensure 24/7 coverage and effective response to security incidents
-
Accountable for the daily operations of the SOC, overseeing incident detection, analysis, response, and resolution.
-
Collaborate with team members to investigate and mitigate security incidents, ensuring timely and effective containment and resolution.
-
Build visualizations for and monitor SOC metrics/Key Performance Indicators (KPIs) and assess trends to evaluate operational efficiency and identify opportunities for improvement.
-
Be deeply engaged in the delivery of managed security services to customers, ensuring desired security outcomes, attainment of service-level agreements (SLAs) and customer satisfaction.
-
Establish and maintain strong relationships with customers, acting as an escalation point of contact for customer issues.
-
Collaborate with customers to understand their security needs, provide recommendations, and communicate security posture and incident status.
-
Lead and support incident response efforts, guiding the team in handling and mitigating security incidents to minimize impact and prevent future occurrences.
-
Stay current with emerging cyber threats and vulnerabilities, utilizing threat intelligence to enhance threat detection and response capabilities.
-
Identify opportunities to streamline and automate security processes, enhancing the efficiency and effectiveness of the SOC.
-
Implement best practices, workflows, and procedures to ensure consistent and standardized incident response and reporting.
-
Develop and execute security strategies and plans specific to managed services.
-
Align security operations with organizational goals and client requirements.
-
Stay abreast of industry trends and emerging threats to ensure proactive security measures.
-
Serve as a key contact for clients regarding security operations and concerns.
-
Build and maintain strong relationships with clients to ensure satisfaction with security services.
-
Address complex security issues and provide timely resolutions to client concerns.
-
Lead, mentor, and develop a high-performing security operations team.
-
Oversee team recruitment, training, and professional development.
-
Foster a collaborative and innovative work environment within the security operations group.
-
Ensure compliance with relevant regulations, industry standards, and best practices.
-
Conduct risk assessments, vulnerability analyses, and audits to identify and mitigate potential risks.
-
Implement and manage compliance and security audits to ensure adherence to policies.
-
Develop and manage the budget for security operations, ensuring alignment with financial objectives.
-
Allocate resources effectively to support operational and security goals.
-
Evaluate and manage relationships with external vendors and service providers.
-
Collaborate with other departments and senior leadership to integrate security considerations into broader business strategies.
-
Provide regular updates and reports on security posture, risks, and initiatives to executive leadership.
-
Represent the organization in industry events, forums, and with external partners.
-
Bachelor's degree or higher in Cybersecurity, Information Technology, Computer Science, or a related field. Relevant certifications such as CISSP, CISM, CompTIA Security , or similar are a plus.
-
10 years of experience in cybersecurity, with a proven track record of managing security operations and delivering managed security services. At least 5 years in a senior management or Director role.
-
Strong knowledge of security technologies and tools, including Phishing techniques, email based threats, Social network based threats, threat intelligence, data mining and countermeasure design and creation.
-
Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams.
-
Excellent communication and interpersonal skills, capable of building relationships with customers and stakeholders.
-
Familiarity with compliance frameworks (e.g., NIST, ISO 27001, SOC 2) and regulatory requirements.
-
Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing security risks.
-
Demonstrated ability to drive security initiatives and manage complex security challenges.
