About the Company:

Go Lime stands out as Ontario's market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient plumbing, electrical, solar and water heating solutions -- Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. To know more, visit us at

About the role:

We are seeking an organized and with a keen eye for detail Customer Care Representative to support the Customer Care Operations, and coordinate end to end processes in compliance with operational business practices. The Customer Care Representative is a well spoken individual with keen attention to detail who will communicate with our customers over various communication channels to assist in processing orders, resolve any customer concerns with a "can do" attitude. The ideal candidate will play a critical role in mitigating risks through identifying trends and potential breakdowns in process and resolve issues or escalate them in a timely manner.

Main Job Tasks, Duties and Responsibilities

Process new orders with great attention to detail, complying with company policies and procedures
Ensure customer concerns are addressed in a timely manner
Collaborate with stakeholders to ensure company targets are met and exceeded
Possess a positive attitude and sows initiative on a consistent basis
Completes tasks as assigned by the Customer Care Manager with urgency and attention to detail
Represent company brand in a positive and responsible manner
Collaborates with other team members to ensure customer concerns and requests are completed in a timely manner
Possesses skills to understand customer needs and suggest additional products as needed
Works well under pressure and delivers project completion on time and within scope
Driven to achieve and exceed company targets

Core Competencies

Excellent communication skills, both written and verbal
Strong organizational skills with ability to multitask
Strong judgement \& problem solving
Collaborate effectively within a team
Act in a professional manner
Responsible \& Reliable
Fast learner and detail oriented
Excellent work ethic
Ability to work well under pressure and in a fast-paced environment
Strong customer service skills (internal \& external customers)
Open-minded -- capable to listen and understand different points of view and open to receive feedback.
Must be available to work different shifts as required by the business.
Knowledge of Talkdesk and Zoho CRM or similar software is considered an asset

What you'll love about Go Lime

A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
A rewarding career with ongoing development and career growth opportunities.
Opportunities to develop skills in logistics, customer service, and emergency response.

Go Lime

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