About the Company:
Go Lime stands out as Ontario's market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient plumbing, electrical, solar and water heating solutions -- Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. To know more, visit us at
About the role:
We are seeking an organized and with a keen eye for detail Customer Care Representative to support the Customer Care Operations, and coordinate end to end processes in compliance with operational business practices. The Customer Care Representative is a well spoken individual with keen attention to detail who will communicate with our customers over various communication channels to assist in processing orders, resolve any customer concerns with a "can do" attitude. The ideal candidate will play a critical role in mitigating risks through identifying trends and potential breakdowns in process and resolve issues or escalate them in a timely manner.
Main Job Tasks, Duties and Responsibilities
- Process new orders with great attention to detail, complying with company policies and procedures
- Ensure customer concerns are addressed in a timely manner
- Collaborate with stakeholders to ensure company targets are met and exceeded
- Possess a positive attitude and sows initiative on a consistent basis
- Completes tasks as assigned by the Customer Care Manager with urgency and attention to detail
- Represent company brand in a positive and responsible manner
- Collaborates with other team members to ensure customer concerns and requests are completed in a timely manner
- Possesses skills to understand customer needs and suggest additional products as needed
- Works well under pressure and delivers project completion on time and within scope
- Driven to achieve and exceed company targets
Core Competencies
- Excellent communication skills, both written and verbal
- Strong organizational skills with ability to multitask
- Strong judgement \& problem solving
- Collaborate effectively within a team
- Act in a professional manner
- Responsible \& Reliable
- Fast learner and detail oriented
- Excellent work ethic
- Ability to work well under pressure and in a fast-paced environment
- Strong customer service skills (internal \& external customers)
- Open-minded -- capable to listen and understand different points of view and open to receive feedback.
- Must be available to work different shifts as required by the business.
- Knowledge of Talkdesk and Zoho CRM or similar software is considered an asset
What you'll love about Go Lime
- A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
- Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
- A rewarding career with ongoing development and career growth opportunities.
- Opportunities to develop skills in logistics, customer service, and emergency response.
