Work Type: Temporary Full Time Until March 31, 2026

WRHN @ Midtown (formerly Grand River Hospital, KW Campus)

Please Note:

Position Summary

Assist in the day to day operations of the Parking and Security Office
Foster excellent client relations and promote a professional image for the hospital
Daily liaise with the hospital's third-party parking vendors and where needed replace third-party parking staff in their office.
Review and reconcile all correspondence from our third-party vendors and departments
Manage parking and access control at multiple sites
Maintain and reconcile an extensive parking permit database and security access control system
Issue, maintain and cancel parking cards, permits and vouchers
Issue, maintain and cancel ID badges and access cards
Assist with creating and the preparation and maintenance of various related databases, documents and reports
Prepare or verify daily and summary reports of parking facility usage and other manager requested high level reports
Filing, sorting, order supplies and other clerical duties
Order and maintain signage inventory
Request service for equipment issues and follow up
Administer, maintain and reconcile GRT Corporate Bus Pass
Answer telephone inquiries, email and in-person inquiries and requests, greeting staff and hospital patients
Must be thoroughly familiar with the parking polices in order to maintain compliance with parking rules and regulations
Handle extremely difficult complaints and public relations problems and offer resolutions
Investigate and process parking refunds and reimbursements
Use of POS system: sell parking, process transactions, issue receipts and provide settlement to Finance
Use of computer system to access ESP, INFOR, Card Management System, SharePoint and Microsoft Office
Assist with Department scheduling and payroll as required
Other duties as required

Position Requirements

Post-secondary diploma in business administration or related field is required, or equivalent combination of education and administrative experience may be considered
Experience working in a parking business setting is preferred
Experience, knowledge and proficient use of computers and Microsoft Office
Advanced or proficient Microsoft Excel skills
Ability to create databases and data sheets
Advanced report writing skills
Ability to prepare requisitions for payment
Must have knowledge of computerized record keeping
Excellent typing skills required (min 60-70 words per minute)
Organizational skills to perform multiple tasks in a very busy environment
Tactful communication skills when working with the public and dealing with complaints
Good attendance record
Must be able to travel cross campuses when required

Application Instructions

International Applicants

Grand River Hospital

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