Welcome toivari

Here's the job opportunity...

In This Role You Will

Provide professional customer service to support the business and Information Technology which includes contributing to the improvement of cross functional communication and team synergies.
Ability to install, configure, upgrade, maintain and support desktops, laptops and other mobile devices
"Maintain the Base" in an efficient and effective manner
Diagnose and resolve technical issues
Create, document, and refer issues and problems in accordance with ticketing standards
Build and document Information Technology service management process improvements and solutions.

What We Are Looking For...

A candidate with a College Diploma or University Degree in Computer Science or related field
Minimum 1 year experience within a service desk position
Demonstrable knowledge of Microsoft client technologies specific to the installation and maintenance of the OS and application integration.
Strong Microsoft productivity application knowledge and experience such as Word, Excel, PowerPoint, Outlook.
Strong knowledge of all client hardware technologies
Proven proficiency with Microsoft Windows 10
Knowledge of software tools to assist in operating a Service Desk
Exceptional knowledge of computer hardware \& software
Excellent communication skills
Demonstrated interpersonal skills which will enable you to communicate in a positive, professional manner with users and co-workers
Proven ability to perform effectively in high-pressure situations

Who You Are...

ivari Canada

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