Welcome toivari
Here's the job opportunity...
In This Role You Will
- Provide professional customer service to support the business and Information Technology which includes contributing to the improvement of cross functional communication and team synergies.
- Ability to install, configure, upgrade, maintain and support desktops, laptops and other mobile devices
- "Maintain the Base" in an efficient and effective manner
- Diagnose and resolve technical issues
- Create, document, and refer issues and problems in accordance with ticketing standards
- Build and document Information Technology service management process improvements and solutions.
What We Are Looking For...
- A candidate with a College Diploma or University Degree in Computer Science or related field
- Minimum 1 year experience within a service desk position
- Demonstrable knowledge of Microsoft client technologies specific to the installation and maintenance of the OS and application integration.
- Strong Microsoft productivity application knowledge and experience such as Word, Excel, PowerPoint, Outlook.
- Strong knowledge of all client hardware technologies
- Proven proficiency with Microsoft Windows 10
- Knowledge of software tools to assist in operating a Service Desk
- Exceptional knowledge of computer hardware \& software
- Excellent communication skills
- Demonstrated interpersonal skills which will enable you to communicate in a positive, professional manner with users and co-workers
- Proven ability to perform effectively in high-pressure situations
Who You Are...
- Bringing clarity and focus to your work
- Taking ownership and doing what you say you will
- Remaining flexible
- Collaborating with others
