ESSENTIAL DUTIES:

Understands the quarterly "Action Plans" established by the Master Owner
Understands and comprehends the attributes behind the JAN-PRO brand
Represents the JAN-PRO brand with vigor and enthusiasm
Inspect/audit accounts at a frequency of once per month on accounts valued at a set value
Accompanies Franchise Owner in 'proactive' site visits in order to secure ratings
Calls new accounts within 24 hours of receiving notice of new customer
Meets with new contacts to establish relationship
Performs initial assessment via 'walk-through' of new potential Franchise Owners
Sets up new accounts and provide assistance in the 'new accounts' process
Provides 'on-site' training for new Franchise Owners and complete new Franchise Owner paperwork
Identifies Special Service work opportunities for Franchise Owners
Monitors Franchise Owners to ensure proper documentation for Special Service work
Reviews customer needs for consumable supply needs
Resolves customer complaints as necessary
Assists the Master Owner in preparation and delivery of the Initial Franchise training
Provides or assist the Franchise owner in SWAT analysis
Assists the Master Owner in preparing data for Quality Review
Transfers customers between owners if requested and documents these requests and transfers
Informs all owners of transfers and assists in the transfer process through walk-throughs and information exchange
Attempts resolution of customer complaints
Recommends solutions for Owners in situations where customers are considering cancelling accounts
Maintains and develops a network of Franchise Owners and shares in the dissemination of 'best practices', particularly in the area of Emergency Back-up Crews
Undergraduate degree in related discipline
Minimum of 5 years in management level experience in related franchise industry
Demonstrated ability to manage large teams of people in organized structure
Track record of success in management of large teams in competitive environment
Excellent written and verbal English communication skills
Proficient in MS Office programs (Word, Power Point, Excel, and Outlook) and Internet operations
Strong presentation skills
Professional speaking voice and demeanor
Ability to work highly sensitive information and work in a confidential environment

PHYSICAL AND MENTAL REQUIREMENTS:

Ability to function in high-pressure situations
Manual dexterity to operate a computer (desk-top and lap-top) and other electronic equipment
Ability to take legible hand-written notes where necessary
Correctable vision and hearing
Excellent interpersonal skills
Clear, easy to understand oral communication ability
Ability to sit for prolonged periods
Air conditioned/heated office environment
Exposure to artificial interior lighting
Low to medium level noise
Exposure to hazards as typically found in office products and equipment

Jan-Pro

Jan-Pro

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